Javier Eduardo Montenegro Medina

WORK EXPERIENCE

GOLDEN RACE

POSITION: Technical support engineer

FUNTIONS: Provide resolution to incidents raised by clients (both integration and production issues), checkDiagnose and troubleshoot technical issues related to the proper functioning of GoldenRace products, checkUse the internal tools to escalate issues to the next level, checkUse the internal tools to monitor for potential issues, checkProvide accurate and prompt feedback to customers in relation to their raised incidents, checkMake sure the established SLAs are being met, checkEscalate issues to other teams, checkDocument all technical knowledge.

August 9, 2021

HQ5

POSITION: Technical coordinator

FUNTIONS: Coordinate technical operations of the company in electronic and video security systems for banks in the south west of Colombia (Valle del Cauca, Cauca and Nariño), monitor and document the different operations of the company, generate good relationships with internal customers and external to the company.

February, 2021 – Augut 2021

JPT CONSULTING AND SERVICES

POSITION: Operations engineer

FUNTIONS: Support the coordination of company operations in both the environmental and oil areas, manage different types of electronic devices oriented to the Internet of Things and focused on providing solutions in different areas such as Early Warning Systems, security systems , personalized devices according to the client's requirements and using renewable energy as far as possible, monitoring and documenting the different operations of the company, generating good relationships with clients, supporting when and where it is required in preventive or corrective maintenance to the different equipment made by the company.

April, 2019 – December 2020.

AGUSTIN CODAZZI

POSITION: IT support engineer

FUNTIONS: Participate in the implementation of the help desk, install and configure HW and SW platforms, train staff in the management and good use of the installed infrastructure, formulate and execute the schedule for the incorporation of devices into control and security tools, carry out monitoring of HW preventive maintenance, formulate and execute SW maintenance, carry out activities related to the implementation of the information security policy, diagnose in conjunction with information security specialists the levels of information security in installed platforms.

March, 2017 – December, 2017; January, 2018 – July, 2018

TEMPORARIOS S.A

POSITION: Electronic Machine Supervisor

FUNTIONS: Supervise the proper use of the electronic machines of the Popayán Thresher, in charge of coordinating preventive and/or corrective maintenance of the machines, in addition to selecting the coffee in the requested standard.

May, 2016 – December, 2016

CCTV MAINTENANCE AND EMERGENCY LINE 123

POSITION: Support engineer

FUNTIONS: Review, diagnosis and repair of Popayán CCTV devices. In addition, delivery of weekly and monthly reports on the maintenance carried out.

November, 2015 – May, 2016