Javed Ellis

JAVED ELLIS -|--15 FESTIVAL RD WHITEHALL KINGSTON 8 Accomplished customer service rep with six years’ experience in retail and business offices. Diligent and detail-oriented -- thorough in gathering customer information and verifying documents. A skilled communicator; able to synthesize and deliver complex information to diverse audiences. Two years BPO experience fully flexible at handling multiple task at once in a timely manner using two computer monitors. Consistent training and learning oriented. Proficiency in Microsoft with experience and ability to type 20-30 words per minute. CORE COMPETENCIES ▪ Customer Service Representative ▪ Sales & Marketing ▪ Innovative (Pioneering) ▪ Distribution management ▪ Meticulous in persuasion PERFORMANCE MILESTONES/HIGHLIGHTS ▪ Diploma in Sales and distribution management ▪ ▪ Top Enterprise Car Rental Sales Rep for 2018 ▪ Winner of ATL Automotive Legendary Award ▪ ▪ ▪ for best customer service Certificate of Excellence in public service ▪ ▪ 5 CXC passes including mathematics and English Top 5 sales lead of 500 staff month over month for the BPO sector Sutherland Global PROFESSIONAL EXPERIENCE Sutherland Global Services Consultant/Sales representative Track record of taking initiative in enhancing customer experiences Highly trainable, committed to life-long learning President of social club for Kingston and Montego Bay car rental High acknowledgement from head of Sandals Adam Stewart for customer service 03/2019 - 05/2021 ● Solved Customer queries ● Upselling ● Troubleshoot ● Technical advisor ● Process payment ● Log documents via sales force tools ● Part time train and supervised sales team of 80 agents Enterprise Car Rental/ ATL Automotive Norman Manley Airport, Kington Customer Service Representative ▪ 06/2017 – 11/2018 Greeted customers and disclosed rates, terms and conditions of rental while using approved sales techniques to encourage customers to utilize incremental rental products ▪ Thoroughly reviewed rental agreements, rental quotes, collected payments and managed invoices. Entered and maintained information in location logs, as required. ▪ Served as first point of contact to customers by addressing their needs, questions and concerns quickly and efficiently ▪ Assisted customers with directions, extending or cancelling reservations both in person and on the phone ▪ Organized and maintained cleanliness of rental office/cashier desk ▪ Traveled to different stores as needed to assist in covering rental representatives’ short-term absences ▪ Mentored and informally trained for 5 years under Sandals’ Brand by former program manager Mark Pike 1 of 2 ▪ Won 2 out of 4 quarterly customer service awards for 2017 PROFESSIONAL EXPERIENCE Guardsman Limited Kingston Security Guard ▪ 09/2012 – 09/2016 Responsible for several client locations such as Chinese Embassy, Jamalco Refinery and University of West Indies ▪ Provided quality customer experiences in addition to security services ▪ Used good judgement to keep premises safe for clients and customers, 100% safety rate while on duty ▪ Further refined customer service skills by assisting and encountering a variety of customers ▪ Constantly performed the necessary patrol routine in search of any disturbances or suspicious behavior Norman Manley International Airport (Guardsman Limited) Airline Security Kington 03/2013 – 09/2016 ▪ Assisted disabled passengers in need of wheel chair assistance throughout the airport ▪ Patrolled cargo area to keep items safe and secure ▪ Participated in bomb training, which furthered my customer service skills in dealing with irritate customers ▪ Worked side by side with several airlines such as JetBlue, British Westjet and American to provide great customer service Star Grill Restaurant Concierge Mandeville 09/2012 – 02/2013 ▪ Implemented an umbrella service- assisted customers to and from vehicles during rainy season ▪ Increased food and drink sales by learning basic sign language ▪ Assisted customers with questions as well as directions EDUCATION Diploma in Sales and Distribution Management Professor Sangeeta Sahney Vinod Gupta School of Management, IIT Kharagpur (2021) Heart NTA/ Newport and Catholic School of Technology Entrepreneurship, Mechanics Level 1, Electrical Level 2 Graduated 2010 2 of 2 Porus High School 5 CXC passes: Mathematics, English, History, H&S biology and Electrical Installation Graduated 2008 MARKETING AND SALES INSPIRATIONS *Jonah Berger- Author of ‘Contagious Why Thing Catch On’ *Robert Cialdini- Professor/Author of ‘Pre-Suasion: A Revolutionary psychologist in marketing *Tiffany Bova- Author of 'Growth IQ' ;global customer growth and innovation for Salesforce *LinkedIn platform & Subscriber to Mentorbox (access to over 52 books CEO's and clever marketers read) REFERENCES & RECOMMENDATIONS Mike Pike General Manager Enterprise Rent-A-Car Jamaica - 2 of 2