Javed Ellis

Javed Ellis

I have over 4 solid years  in sales and the customer services field, with multiple trainings and new learnt skills each year that is relevant to customer centric appeal. A break down of my knowledge and comprehension in customer service, is linked to my experiences working at a variety of guest centric locations. I learned that there is no one particularly skill/s to sales or pleasing a customer, especially when you fully grasp and understand the customer service realm,  which I humbly say I do  have mastery in.

There are multiple approaches to achieving customer satisfaction and it all comes down to when you know how discern your customer at hand, be polite, confident and know your work policies,  you then choose from the best option based on the information you gather and  with the product knowledge that you have to create the most memorable moment for a customer. The greatest thing that you want to do is to leave a subliminal invitation in the customers heart base on the experience that you provided in order to create repeat customers. One of my attitude in approaching customers is to treat them as though it was a butler service they are receiving. Customers are humans and so there is no set approach it is he that knows how to adopt and improvise  leaving a lasting experience with the customer.

Additionally my skills I possess are a direct  result of my continuous increase learning and research along with aggressive reading from some New York Times best sellers in marketing, psychology and sales. For example some are Tiffany Bova a global head in the mighty Salesforce(best CRM), Robert Cialdini, professor in psychology in marketing, Jonah burger, a professor in marketing and Napoleon Hill, the book that the majority of billion dollar corporations CEO's read, these are the top 4 of the 8 books I cover.

In closing, I never settle for complacency, the customer service space is always changing so I keep my self abreast and in the loop, learning continuously; my desire to grow will always push me further each year.