Jason Wood

Jason WOOD Lutz, FL 33559 |- |- LinkedIn: https://www.linkedin.com/in/jason-w-91a9a05/ Senior IT Professional As an experienced IT leader with over 20 years of experience, I have successfully guided diverse teams and executed complex software solutions for international corporations. My expertise lies in Agile Transformation, where I have served as a Senior Program Director and Agile Coach, aligning technical solutions with strategic business goals. I excel in business transformations, migrating from Waterfall to Agile methodologies, enhancing operational efficiency and stakeholder satisfaction. AREAS OF EXPERTISE Senior IT Team Leadership | Global Program & Project Management | SDLC SAFe Agile Best Practices | Business Transformation | Mergers & Acquisitions Stakeholder Communications | Coaching & Mentoring | Relationship Management Vendor Negotiations | Contract Administration | Requirements Analysis Product Platform Delivery Strategy | Roadmap Creation | Process Improvements | Regulatory Compliance & Reporting | Business Intelligence | Data Analytics Technical Skills: Microsoft Azure, Power BI, Tableau, Cognos, Ab Initio, SAS, Python, SQL, JIRA, Rally, CGI Strata, ACAPS, & BureauLink, IBM ODM, Oracle DBA & Development, UNIX Scripting, Java, C++, Objective C, PERL C, Mainframe (COBOL, VSAM, DB2) Professional Experience Alaska Airlines, Remote12/1/2023-Present Software Engineering Manager / Cognizant As the Software Engineering Manager, I oversee five teams working on the strategic overhaul of Alaska Airlines' loyalty program. We are integrating advanced technologies to improve customer loyalty and engagement. I am playing a key role in this modernization effort, focusing on revenue recognition and member engagement through new milestone rewards, personalized promotions, and seamless app functionalities. I am also leading the analysis of industry benchmarks to guide the adoption of a hybrid loyalty approach that aligns with modern consumer expectations and drives revenue growth. Leadership & Talent Development: Supporting the growth and mentoring of over 200 professionals, fostering their integration into the customer's culture and aligning with strategic career development paths. Strategic Process Improvement: Revolutionizing delivery strategies and operational processes within key customer projects, aligning development efforts with business requirements for maximum efficiency. Stakeholder & Project Management: Enhancing stakeholder engagement and project visibility by effectively managing expectations, documenting requirements, and serving in versatile roles to ensure continuous value delivery across initiatives. ERNST & YOUNG, Remote1/2022–12/1/2023 Senior Release Train Engineer / Cognizant As a Program Leader, I was responsible for guiding and managing a team of over 250 engineers and 25+ Scrum Masters at Ernst & Young (EY). Our goal was to design, develop, and deploy tax platforms across the organization. I oversaw multiple application groups dedicated to a $40M mobile tax platform, which included web, cloud, and mobile development. My primary responsibility was to monitor project progress and program operations to identify and resolve challenges, while also mitigating potential risks. I also provided coaching and mentoring to my team members and offered professional development advice and support on SAFe Agile practices and principles. Leadership & Strategy: Guided a team of 250+ engineers, managing a $40M mobile tax platform project, ensuring alignment with EY's strategic goals. Operational Excellence: Streamlined operations, enhanced team performance, and mitigated risks by embedding SAFe Agile practices. Stakeholder Management: Acted as the principal liaison among business groups, fostering effective communication and collaborative problem-solving. Syniverse, Tampa, FL9/2017–1/2022 Research & Development Senior Manager I led a team of 25 professionals in improving Syniverse's Hyperscale Communication Platform as a Service (CPaaS), a cloud-based solution that provides global messaging services through various channels. Our team ensured seamless mobile engagement solutions for top-tier clients like Google, Amazon, and Verizon. Agile Transformation: Led the transition from Waterfall to Agile, enhancing platform scalability and reliability for global clients like Google and Amazon & Twilio Regulatory Compliance: Ensured the platform complied with banking regulations, securing the trust and satisfaction of financial clients including Mastercard and Citigroup. PricewaterhouseCoopers, Tampa, FL7/2013–1/2017 Delivery Manager: Tata Consultancy Services Responsible for delivery of programs/projects that involve design, development, upgrade, testing of Apps, global IT infra changes, tech transformations, and automation at scale for PwC. Project Delivery: Managed a $12M portfolio of IT projects, achieving 100% milestone compliance and generating significant savings through automation initiatives. Government Services Program Manager, Tampa, FL2/2010–6/2013 Program Management for Florida's Heartland Regional Economic Development and Opportunity Florida. Board-appointed Program Officer representative for both the Board of Florida's Heartland Regional Economic Development Initiative and Opportunity Florida. Economic Development: Contributed to regional development initiatives, managing a $24M federal grant for a wireless infrastructure project. GD/NG/Neptune Intelligence Public Safety Technology Specialist, NY/NYC 4/2004–1/2010 Information Technology Specialist As an Information Technology Specialist for New York and New York City, I served as a representative for several Defense Contractors during the city and state's large-scale Public Safety communication network initiatives. Utilizing my technical knowledge and skills, I made significant contributions to the construction, integration, and enhancement of unified emergency response systems following the tragic events of 9/11. Streamlined Emergency Communications: Championed the NY State Emergency Communications Transformation Program, improving response for the US's largest 9-1-1 system. Innovative Project Leadership: Spearheaded the NYCWiN project, establishing a benchmark wireless broadband network for public safety in collaboration with NYPD. Infrastructure Advancement: Led the Statewide Wireless Network (SWN) project, developing a comprehensive high-capacity fiber optic network, significantly enhancing New York State's public safety communications. Education & Credentials Bachelor of Science in Information Systems (In Progress) USF—Tampa, FL Credentials Certified SAFe® 6 Program Consultant (SPC) Scaled Agile Inc Certified SAFe® Release Train Engineer (RTE) Scaled Agile Inc Advanced Certified ScrumMaster (A-CSM) Scrum Alliance, Inc. Certified SAFe® 5 Scrum Master (SSM) Scaled Agile Inc Certified ScrumMaster (CSM) Scrum Alliance, Inc. Community Service Volunteer, Feeding Tampa Bay, Tampa, FL (2020-Present) Mentor, Big Brothers Big Sisters of Tampa Bay, Tampa, FL (2013-Present) Coastal Restoration Volunteer, Tampa Bay Watch, Tampa, FL -)