Jason Unabia

Jason O. Unabia Blk 31 Lot 33 Springtown Villas Bucal Tanza, Cavite M:- E:- SUMMARY Passionate professional with 17 years of technical support experience adept in resolving various technical issues. Critical thinker who provides excellent customer service and consistently exceeds performance standards with excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users. HIGHLIGHTS      Skilled troubleshooter Computer Literate Patient and diligent Consistent performer Customer first attitude      Vast technical knowledge Strong work of ethics Quality focus Good interpersonal skills Fast learner PERSONAL INFORMATION Birth Date: Jan. 4, 1988 Height: 5’7’’ Sex: Male Citizenship: Filipino Language Spoken: Tagalog & English Mother: Julieta O. Unabia Birth Place: Quezon City Weight: 160 lbs. Civil Status: Married Religion: Christian Born Again Father: Alfredo N. Unabia EDUCATIONAL BACKGROUND STI College Diploma in Computer & Electronics Technology Bacoor, Cavite Pamplona, Las Piñas High School Diploma Las Piñas North National High School SY 1999 - 2000 San Agustin Elem. School Novaliches, Q.C. SY 2005 - 2007 College Degree SY 2004 - 2005 Elementary Diploma WORK EXPERIENCE Nov 2015 to Oct 2019 APC by Schneider Electric Technical Support Representative     Nov 2019 up to present   Feb 2012 to Aug 2015   to Dec 2011 Sep 2007 to Sep 2008 Bacoor, Cavite Troubleshooting, diagnosing and resolving technical issues over the phone. Answer computer hardware, software and network related questions and inquiries. Prove product functionality and log documentation on every call. Provide total customer satisfaction with up selling for products and services. AMDATEX Las Piñas Services, Inc. Business Process Associate   MOA, Pasay City Provide support and assistance to less tech-experienced staff over the phone, email and chat with regards to all areas of IT infrastructure and applications. Help users to assess problems, troubleshoot and resolve issues with IT service, phone systems, software/application, desktop, laptop, mobile, network (LAN, WLAN, VPN). Played a key role in monitoring the help desk queue and ensure tickets are resolved before the exceeded target completion date/time. Work with various internal support groups to escalate complex high priority/high impact issues. Teletech Customer Care Management Phil., Inc. Desktop Support I     Rosario, Cavite Provide overall support and all training (new hire, refresher, and up-skill) to the Technical Support Team from Level 1 to 4. Serve as an Escalation point prevention regarding technical issues by proactively identifying key factors that may lead to future problems. When necessary, engage with customers to comprehend and resolve their issues, explain proposed solutions, and follow up to ensure satisfactory resolution. Act as custodian of the NAM Secure Power Laboratory, which involves maintaining the laboratory, offering recommendations to support the Technical Support team, and handling system administration duties such as configuring and maintaining network systems, software for virtualization. Xerox Business Services Phil., Inc. Technical Helpdesk Analyst  Nov 2008 Provide thorough product support and problem resolution for customers Answer product queries, help build a solution and assist with product configuration, software installation and/or network setup Awarded as Employee of the Year in both 2016 and 2017 Nominated as Schneider Electric MVP for attaining a 100% NSS score in 2019 APC by Schneider Electric Senior Technical Support Engineer  Rosario, Cavite Las Pinas City Processing data entry for legal documents like Mortgage, Deed of Trust etc. Ensuring productivity target is met with accuracy and quality.