Jason Knight

JASON W. KNIGHT V-Mail: - E-Mail:- PROFILE HIGHLIGHTS: Technical Support Specialist with 8+ years of career experience in Administrative and Help desk/computer applications environments. Highly adept in systems analysis, diagnostics, and troubleshooting and conflict resolution. An individual who exhibits outstanding organizational and problem-solving skills. Works well in team environments and displays strong work ethic. Someone who brings a wealth of administrative support talents and skills to include the understanding of Government and Corporate culture. PROFICIENCIES/SKILLS: Microsoft Office Suite; CWTSatoTravel/ConcurGov/GovTrip; ITAS (Integrated Time and Attendance System); SOFiE (Status of Funds Internet Edition); EDIE (Employee Database Internet Edition); EHCM (Enterprise Human Capital Management); LMS (Learning Management System)/HHS Learning Portal; PARS (Performance Awards Reporting System); POTS (Purchasing Online Tracking System); SMARTHR (Self-Monitoring Analytics Reporting Tool for Human Resources); FAITAS (Federal Acquisition Institute Training Application System); WiTS (Workflow information Tracking System); RePORT (Research Portfolio Online Reporting Tools); SharePoint; NBS travel; nVision. QVR, Tableau, Power BI, and Appropriations Law Training EDUCATION: Computer Sciences (AS Degree); Project Management – University of Maryland; ELECTRONIC TECHNICIAN (CERTIFICATION) – Technical Education Center; MICROSOFT SUITE (CERTIFICATION) – The CompuClub Training Centers; SHAREPOINT ADMINISTRATION PROFESSIONAL (CERTIFICATION); HDI SUPPORT CENTER CERTIFICATION (CERTIFICATION) EMPLOYMENT: National Institute of Standards, and Technology (NIST) – Office of Acquisition 05/2023 – Present ➢ Business Analyst: Supporting the Customer Interaction Center (CIC) centralized financial service desk with recurring requirements in Acquisitions, Grants, Budget, Finance, Allocation Solvency, and Travel for the $1.03 Billion (FY 2021) Annual Budget, and approximate 2,900 national federal employed staff. and Agreements Management (OAAM) NIH, the National Institute of Allergy, and Infectious Diseases (NIAID) – Office of Mission 08/2021 – 05/2023 ➢ Administrative Specialist: Supporting the Acting Director and staff in meeting recruitment goals, policy objectives, budget metrics, staffing plans, timelines, and compliance requirements. Point of Contact for SharePoint Administration, Power BI reporting, ITAS Timekeeping, assisting in researching accounting, and performing data analysis using a variety of stand-alone software applications. Coordinating calendar scheduling, onsite meetings, and travel as needed. Integration and Financial Management (OMIFM) Coleman International, Inc. (Marketing/Business/Development & Consulting Firm) 07/2019 – 08/2021 ➢ Business Development Support: Point of Contact measurably increasing internet traffic through Search Engine Optimization (SEO) market research and development. Successfully supporting development of new business opportunities through market research analysis. In charge of collecting & analyzing data on customer demographics, preferences, needs, & buying habits to identify potential markets & factors affecting product demand. Conducting research on consumer opinions & marketing strategies. U.S. Department of Education, Office of Federal Student Aid (FSA) – Cabinet-level department of the United States government. 08/2017 – 07/2019 ➢ SharePoint Administrator: Performed development requests and provided Tier I/II help desk and policy administration support for Government end-users. In charge of generating weekly metrics for reporting deliverables. NIH, the National Cancer Institute's Center for Cancer Research (CCR) – The largest division of the NCI intramural research program on the cutting-edge of cancer and HIV/AIDS research. 1 10/2014 – 08/2017 ➢ Senior Investigator Support: Provided White Paper and Peer Review report review, and submittal, as an EndNote reference specialist NIH, the Office of Research on Women’s Health (ORWH) ➢ Budget Analytics/Forecasting Support: In charge of designing tools for determining and detailing the department’s long-and short-term financial goals. Aiding in the planning for the financial direction, expectations, and allocations, and documenting the execution of the overall plan, using accumulated historical data to predict financial outcomes for future months and years. NIH, the Office of Administrative Management and Communications (OAMC) ➢ Policy Analyst/Admin Support: Provided policy research and overview, as well as SharePoint administration and communication support to multiple program officers, administrative officers, and division directors throughout NIH. NIH, National Institute of General Medical Sciences (NIGMS) ➢ Grant Management Support: Provide administrative support to program officers and the Division Director of Biomedical Technology, Bioinformatics and Computational Biology (BBCB). Primarily in their Grant and contract related document preparation, Council related document preparation, Scientific document preparation, literature and reference materials research and budget assistance as directed by NIGMS and NIH policies and procedures. NIH, Office of Technology Transfer (NIH/OTT) ➢ Administrative Support: Provided patent and license analysis and research. Front facing with the public for FOIA (Freedom of Information Act) requests and general NIH policy, and procedure inquires. The EMMES Corporation – Privately owned Contract Research Organization (CRO) 02/2014 – 09/2014 ➢ Administrative Coordinator: Responsible for critical testing of electronic documents (PDF, Word, Excel, PowerPoint) for Section 508 compliance. Providing staff support and performing web accessibility quality control (QC) via semi-automated scans, manual reviews, and screen reader evaluations using a combination of web accessibility software application tools. Designing, developing, and managing EMMES proprietary Electronic Data Capture (EDC) system's electronic Case Report Forms (CRFs) ensuring adherence to federal guidelines. Johns Hopkins University – The Osher Lifelong Learning Institute (Osher at JHU) 06/2013 – 02/2014 ➢ Academic Program Assistant: to the Program Coordinator, Director, and staff. Maintaining the member database, as well as various administrative projects involving flowcharts, announcements, and presentations. Clark Construction Group, LLC (CGI) – subsidiary of Clark Enterprises, Inc., one of the United 09/2009 - 03/2011 ➢ Administrative / Business Support: for the CGI Legal department with nationwide oversight of all contracting, policy, and litigation. Primarily responsible for managing Secretary of State Annual Reports and General Contractor's Licensing compliance for CGI's 100+ subsidiaries in all 50 states. States' largest construction companies National Education Association (NEA) – NEA Member Benefits division 06/2007 - 09/2009 ➢ Executive Assistant: Supporting the VPs of Marketing, Technology, Member Relations, and Quality Assurance Manager. In addition to primarily supporting the Marketing dept via PowerPoint Presentation design, assisting in workflow coordination, meeting & conference travel AWARDS ➢ Salient CRGT, Inc. - Impact Award: singlehandedly providing great customer service during Network migration transition period ➢ Johns Hopkins University, Center for Liberal Arts - Letter of Recommendation: Mary Kay Shartle Galotto, PhD, Director ➢ Booz Allen Hamilton, Inc. - Letter of Recommendation: William M. Webner II, Principal 2