Jason Howze

Jason Howze Customer Support Representative New Haven, CT 06511-- Dedicated and motivated Customer Service Representative with 6+ years of experience working directly in an environment to expand upon my career choice. Possesses impeccable written and verbal communication skills as well as excellent interpersonal skills. Authorized to work in the US for any employer Work Experience Member Services Representative Anthem Blue Cross BlueShield - New Haven, CT June 2021 to January 2022 Answer all incoming calls and email Take care of all member inquiries regarding health benefits, copays, co insurance and any questions related to member policies. Send daily reports to management. Customer Service Representative ModivCare - North Haven, CT August 2020 to April 2021 Answer phones in timely and profess final manner. Notate all actions done on account. Contact hospitals and dispatchers to set appointments. Call Center Agent Town Fair Tire September 2019 to August 2020 Take on average 1-600 calls per day. Set appointments for customers. Direct calls to the proper store location. Technician Specialist Yale New Haven Health - New Haven, CT October 2017 to April 2019 Read and analyze incoming emails to determine where issues exist. Monitor network with Tigr Module. Replace defective television sets. Make sure all channels work properly. Check & Restock Inventory. Store Clerk HENNY PENNY - Hamden, CT January 2016 to June 2017 Assist all customers with any needs or concerns. Operate register while making frequent and accurate safe drops to guarantee shift reports maintain positive balance. Monitor the facility to ensure that it remains safe, secure, and well maintained. Read and analyze incoming emails and reports to determine their significance and plan my day. Prepare invoices, reports, memos, letters and other documents, using word processing, spreadsheet or database software. Assist in hiring and training store personnel. Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems. Customer Service Representative GRANDE COMMUNICATIONS - San Marcos, TX May 2014 to August 2014 Resolve customer complaints regarding sales and service. Confer with clients to discuss their options and goals. Conduct callbacks to ensure customer satisfaction. Review and evaluate client records to determine services available. Collaborate with team members to meet standards and goals. Provide accurate and appropriate information in response to customer inquiries. Provide support via Email and Phone. Success Consultant CENTEX GLOBAL - San Marcos, TX December 2011 to March 2014 Resolve customer complaints regarding sales and service, including escalated technical issues. Plan and direct training and performance evaluations. Develop procedures to determine clients' needs and wants. Confer or consult with department heads to plan advertising services and to secure information on customer specifications. Participate in conferences or staff meetings. Confer with potential customers regarding business needs and advise current customers on types of services to purchase. Prepare and maintain records and case files, including documentation such as clients' personal information, services provided and relevant correspondence. Provide support via Email, Chat and Phone. Education None in Graphic Design SHAW UNIVERSITY - Raleigh, NC September 2017 to Present General Studies SOUTH UNIVERSITY ONLINE - Savannah, GA September 2009 to October 2010 General Studies AUSTIN COMMUNITY COLLEGE - Austin, TX August 2006 to October 2007 Skills • 55 WPM (Less than 1 year) • ADOBE ILLUSTRATOR (Less than 1 year) • ADOBE PHOTOSHOP (6 years) • AVAYA (4 years) • Customer service • Microsoft Office • Live Chat • Linux • Adobe Dreamweaver • CSS • Microsoft Excel Additional Information CORE COMPETENCIES World Class Customer Service Multitask Unsupervised Detailed and Organized Reliable and Trustworthy ADDITIONAL SKILLS Proficient in Adobe Photoshop CC2017, Adobe Illustrator 2017, Adobe Dreamweaver CC 2017, Ableton Proficient in Microsoft Word, Excel, Outlook, Powerpoint, Explorer, Firefox, Proficient in Windows, Mac and Linux First 'Success Consultant' in Texas for Centex Global Typing 45-55 wpm Avaya phone systems