Jasmine Mia Segura

JASMINE MIA SEGURA CUSTOMER SUPPORT SPECIALIST EXECUTIVE VIRTUAL ASSISTANT ABOUT PROFESSIONAL SKILLS Phone / Email / Chat Support Email Management Admin Assistant Web Research Task Management Lead Generation LinkedIn Account Management Transcription Proofreading Appointment Setting Real Estate - Acquisition Manager Real Estate - Disposition Manager PERSONAL SKILLS I am an experienced customer support and executive assistant with a demonstrative history in customer service and virtual assistance. A strong administrative professional focused in providing reliable and detail-oriented contributions and aims for success in all possible aspects. WORK EXPERIENCE CUSTOMER SUPPORT AND ADMIN ASSISTANT - PART TIME iScribed | July 2017 - Present Provides support via email and chat Manages orders as well as transcribers and proofreaders Initiated referral program to increase sales EXECUTIVE VIRTUAL ASSISTANT - ON CALL Teichert Law PC | Feb 2018 - Present On-call assistant Process payments, follow up with clients, calendar management, file management Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated REAL ESTATE VA | LINKEDIN ACCOUNT MANAGER CONTACT CUSTOMER SUPPORT / ADMIN VA P: - E:-IN: Jasmine Mia Segura SOCIAL fb.me/JasmineMiaSegura @iamjasminemia @jasminemia04 BK Group & Love My Home | November 2017 - February 2019 Prospect homeowners interested on selling their properties Spearheaded online prospecting for BNI via LinkedIn Sacramento Handyman | September - October 2017 Take inbound and Outbound calls to set up appointments for customers needing home repairs Respond to Email and Text Various Admin Tasks CUSTOMER SUPPORT / SALES REPRESENTATIVE Sitel | Choice Hotels | April 2016 - May 2017 Take inbound and Outbound calls to assist customer with inquiries about hotel availability, rates, amenities, etc. Serve as hotel receptionist to assist customers trying to reach a specific hotel CUSTOMER SERVICE REPRESENTATIVE / MENTOR / SUPERVISOR The Results Group of Companies | Virgin Mobile USA | January 2011 - 2014 Take inbound and Outbound calls to assist customer with inquiries about new phones & plans, top up, troubleshooting, etc. Assist new hires during on-boarding Supervise mini team through coaching, monitor KPIs, etc EDUCATION ASSOCIATE DEGREE, PRACTICING NURSING St. Augustine School of Nursing | 2007 - 2009 AWARDS NIGHT OF THE MILLION STARS CHOICE HOTELS | 2016 - Top 3 star with $60, 622 total revenue for 2016