Jasmine Lamoglia

 #204 3rd st Patio Homes Mobile No:- Posadas Ave. Sucat Muntinlupa E-mail Add- JASMINE I. LAMOGLIA PROFILE A hardworking, God-fearing, and a free-spirited individual. A value-oriented person who sets her goals and puts effort in pursuing it. A person who is fearless in principles and firm in purposes. Believes that we should always live out our dreams no matter how much or how heavy the barriers are. GOALS To have a challenging job that will help me develop my skills and knowledge and further foster good working values such as honesty, commitment, confidence and self-trust. EDUCATION-RIZAL TECHNOLOGICAL UNIVERSITY BSBA Management-SAN MATEO NATIONAL HIGH SCHOOL Gitnang Bayan, San Mateo, Rizal-SAN GABRIEL ELEMENTARY SCHOOL Brgy. Sta. Lucia, Novaliches, Quezon City LANGUAGES Fluent in Filipino and English PERSONAL INFORMATION Date of Birth: February 18, 1983 Place of Birth: Quezon City Citizenship: Filipino Height: 5" 2' SKILLS Good communication skills. Computer literate with basic knowledge in MS Word and MS Excel WORK EXPERIENCES Nov 1, 2016 – June 2017 PHONEBIBI Home based ▪ Email Support. ▪ Experience with Uptracker and Shopify. ▪ Basic knowledge with Zendesk. ▪ Order’s Fulfilment. ▪ Make follow ups with courier for delayed shipment ▪ After sales support ▪ Handling customers complaint about defective items, incomplete order or wrong item received. ▪ Processing replacement/refund for customers. January 15,2013 – Sept. 30,2014 ACQUIRE ASIA PACIFIC Eastwood Libis Level 3 Sales Representative ▪ Handling cold calls. ▪ Offering our service to new customers ▪ Calling customer’s where their service is up for renewal ▪ Making customer keep the service that they have with the company by offering discounts and freebies ▪ Keeping customer happy through good customer service. ▪ Receiving inbound calls. July 04,2007 – May 1,2012 ACQUIRE ASIA PACIFIC Shaw Blvd. Mandaluyong City Level 3 Retention agent ▪ Handling customer's who wants to cancel their service w/ our company. ▪ Making sales. ▪ Keeping customer happy through good customer service. ▪ Handling retention through email support. ▪ Receiving inbound calls. March 2006- July 2007 INFLUENT PHILS. INC. Ortigas Center, Pasig City Customer Contact Associate Accounts Dialled HSBC-UMG-Buyer's Edge (Outbound) HSBC-ASP (Outbound) HSBC-Auto Hotline (Outbound) America On Line (Inbound) HSBC-CORE (Outbound) October 2005- March 2006 ACABAR (SM Mega mall and SM Makati) Sales Lady Made sales inventory Made stocks inventory Displays assigned product May 2005- Oct. 2005 MASA (Robinsons Pioneer) Sales Lady Made sales inventory Made stocks inventory Displays assigned product Dec. 2004-May 2005 EMERALD EYE CENTER Sales Executive Product marketing Made sales report including stocks inventory Sales collection Sept. 2004-Dec. 2004 CELLO’S DOUGHNUTS AND DIPS Service Crew/Cashier Prepare products assigned Made sales inventory Dec. 2002-May. 2003 ORBITZ (Robinson’s Galleria) Service Crew/Cashier Prepare products assigned Made sales inventory May 2001-Oct. 2001 QUINTA CLASSE (SM Cubao) Sales Lady Made sales inventory Made stocks inventory Displays assigned product Sept. 2000- Feb. 2001 BURGER MACHINE Service Crew/Cashier Prepare products assigned Made sales inventory November 1999-June 2000 MISTER DONUT Service Crew/Cashier Prepare products assigned Made sales inventory SEMINARS/TRAININGS ATTENDED Accent Training, ICT Phils., March- Accent Training, Influent Phils., December 2005 Coaching Fundamental Training, Acquire Asia Pacific, March 2012 [Training in how to handle and coach agents] AWARDS Top Seller of the whole Sales Department for the year 2010. Best in Quality Assurance for the quarter. REFERENCES Available upon request. JASMINE I. LAMOGLIA Applicant