Jasmin Prestbury

JASMIN PRESTBURY Program Director & Training Operations Manager | Customer Success & Client Support | Remote U.S. Citizen Working Internationally PROFESSIONAL SUMMARY Service-focused Customer Success & Operations professional with 10+ years of experience supporting clients, leading training programs, improving workflows, and managing daily operations for remote, hybrid, and global teams. Skilled in resolving customer issues, managing communication channels, organizing documentation, and building smooth, scalable processes. Known for clarity, calm communication, and reliability. CORE COMPETENCIES Customer Success & Support, Email + Chat Support, Client Relationship Management, Remote Operations, Training & Onboarding, Documentation & Digital Organization, SOPs & Workflow Optimization, Program Coordination, CRM & Support Tools, Scheduling, Cross-Functional Communication, Time Management, Problem Solving EXPERIENCE Program Director & Training Operations Manager — LaunchPointe CTE (Remote) | May 2025 – Present Lead program operations, scheduling, communication workflows, and documentation. Develop training materials and support resources. Maintain organized digital systems to ensure accuracy and alignment. Learning & Development Program Manager — Cobb County School District (Hybrid) | Jan 2020 – May 2025 Managed a 15-person training team. Built onboarding docs, training materials, and structured workflows. Improved clarity and resource access across departments. Senior Instructional Designer — The State Board Academy (Remote) | Feb 2018 – Dec 2023 Designed curriculum, digital learning experiences, templates, and guides. Led end-to-end project workflows and cross-functional collaboration. Senior Instructional Designer — Virginia College (Savannah, GA) | Nov 2013 – Feb 2018 Developed curriculum, assessments, multimedia content, and LMS-based training. Applied ADDIE methodology and strengthened instructional quality. EDUCATION Bachelor of Education (B.Ed), Workforce Development & Training — Valdosta State University (Expected December 2026) CERTIFICATIONS Cosmetology Instructor License — GA State Board of Cosmetology (Expires June 2027)