Jasmin Magno

 JASMIN G. MAGNO 1330 A. Maceda Street Sampaloc Manila Mobile :- E-mail :- OBJECTIVE: To obtain a full time position in an industry that offers a professional working environment that will enable me to grow while meeting the industry’s goals. EDUCATION: TERTIARYBachelor of Science in Business Administration 2009 –2012 Major in Operations ManagementColegio de San Juan de Letran 151 Muralla Street, Intramuros Manila - SECONDARYUniversity of Santo Tomas 2004 – 2007 España, Manila- SKILLS: Excellent Communication Skills both oral and written Proficient in using MS Word, MS PowerPoint, MS Access, MS Excel. Proficient in using Main Frame, Kana. Has a basic knowledge in different computer applications (Macromedia Flash), Scripting Language (HTML). AFFILIATIONS: Letran Operations Management Society (LOMS) August 2009 – March 2012 Member WORK EXPERIENCE: ON-THE-JOB TRAININGFujitsu Philippines, Inc. Dec 2011- Feb 2012 (300 hours) Ayala Avenue, Makati City End-User Support Trainee PROFESSIONAL EXPERIENCE Convergys Backline and Email Support Convergys Vertex One Bldg. San Lazaro Sampaloc, Metro Manila - April 30, 2012 – November 30, 2015 *Communicated effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. *Outstanding organizational skills and the ability to handle multiple tasks while meeting deadlines without sacrificing the quality of work. *Responsible for reviewing security information and account activity with the callers, identifying the type of fraud and setting accounts up for investigations. *Use effective communication and interpersonal skills to interact with co employees and customers. *Use listening abilities to help clients identify and gauge needs. *Multitasking skills used to provide excellent customer service. *Fast, Accurate and Efficient in giving out information. PERSONAL: Date of Birth: April 7, 1990 Civil Status: Single Weight: 50 kilogramsHeight: 5’2 ½ CHARACTER REFERENCES: Ma. Luisa Porciuncula Feasibility Adviser / Strategic Management Quality Adviser Colegio de San Juan de Letran - Meg A. Estorninos Professor Colegio de San Juan de Letran - I Jasmin G. Magno have 3 years experience with Convergys Philippines as a Customer Service Representative, Email Support and Backline Support for Macy’s and Bloomindales two biggest Shopping Malls in the United States of America.