Jarmie Javier Ramoso
No. 36 Kaimito st. Green Park Village Cainta, Rizal
( mobile - DOB: January 30, 1989-Skype ID: jarmie27
Profile:
Three years of experience providing customer support in busy call center
environments.
Excels in listening to customer needs and articulating product benefits while
aiming for first call resolution.
Committed to customer service, with the ability to build sound customer
relationships, resolve complex issues and win customer loyalty.
Able to meet key performance metrics at average to above average rates.
Mastered strategic practices in analyzing root causes and finding the best
solutions for technical problems.
Skills:
Customer service and technical support
Complaint Handling/Dispute Resolution
Upselling
MS Word and Excel
Multi-window chat support
Data Entry/Records Management
Education:
Primary and secondary
Cainta Catholic College
S.Y-
A. Bonifacio Ave., Cainta Rizal
College
University of the East
Bachelor of Science in Electronics and Communications Engineering
S.Y-
Recto Manila campus
Experience:
Customer Service Representative
Handled inquiries and complaints for Globe Prepaid account
Trained to upsell in every call and focused on customer satisfaction
Pacific Hub Corporation
San Miguel Ave. Ortigas Ave., Pasig City
January - June 2008
Customer Service Representative
Handled provider accounts for United Health Group
Quoting patient benefits and pre-existing conditions
Up trained for computing medical claims
Teletech Corporation
March – October 2009
Cainta Site
Technical Support Representative
Technical support for Logitech video devices
up trained for computer peripherals and audio devices
Mastered multi-tasking; used 10 to 15 tools at a time
Focused on first call resolution and excelled in customer satisfaction metrics
Teletech Corporation
November 2009- January 2011
Novaliches Site
Technical Support/ Customer Service Representative
Technical chat support for Comcast cable services
Trained to attend to two to three customers at a time
Known for achieving high first call resolution and customer satisfaction scores
Convergys Philippines
February 2013- February 2014
Technohub UP Ayala Land Commonwealth Ave., Quezon City
Online Transcriber
Freelance Online Transcriptionist
Currently holds a rating of 4.4 where 5 is the highest
GoTranscript.com
October 25, 2017 to present
Parker Corporation LP
(A UK based company)
Certificates/Achievements:
English Level Test
Score: C2 (advanced/mastery)
This is approximately equivalent to CPE, an IELTS band score of 9 or 120 at TOEFL IBT
DISC Personality Test
DISC is a quadrant behavioral model based on the work of Dr. William Moulton Marston -) to examine the behavior of individuals in their environment or within a specific situation
(otherwise known as environment). It therefore focuses on the styles and preferences of such
behavior.
Dominance = 42
Describes the way you deal with problems, assert yourself and control situations.
Compliance = 22
Describes how you approach and organize your activity, procedures and responsibilities.
Influence
= 18
Describes the way you deal with people, the way you communicate and relate to others.
Steadiness
= 18
Describes your temperament - patience, persistence, and thoughtfulness
