Jari Rauhala

Jari Rauhala Urbanización Jardines del Atlantico, Calle Principe Negro #4 • 57000 Puerto Plata, Dominican Republic-• - / - • Nationality: Finnish Education STEUERFACHSCHULE ENDRISS Distance study program; graduation as Certified Controller (certified by Cologne Chamber of Commerce). Cologne (remote), Germany January 2019 - January 2020 UNIVERSITÄT DUISBURG-ESSEN Study abroad coursework in SAP ERP. Essen, Germany 2017 – 2018 HAAGA HELIA UNIVERSITY OF APPLIED SCIENCES Bachelor of Business Administration and Economics International Business, GPA 4/5, 245 ECTS points Tutor for foreign students HOCHSCHULE JOANNEUM / HOCHSCHULE REUTLINGEN Exchange semesters focusing on international matters Helsinki, Finland August 2006 - August 2010 Graz, Austria / Reutlingen, Germany February 2008 – February 2009 KUPITTAAN LUKIO (HIGH SCHOOL) Emphasis: Information Technology and Media Turku, Finland Graduation: 2003 Technical Skills • • • • • • • MS Office MS Excel with VBA and Pivot Google Apps Tableau Salesforce Zendesk Shopify • • • Slack Project Management with Gantt Social Media Management with Conversocial and various other tools • • • • • Fleet Management softwares (OnFleet + Mix Telematics) Adobe Photoshop Adobe InDesign MySQL Data Analysis Professional Experience MODSQUAD, INC. Remote Customer Service Representative August 2016 – • Customer service in ecommerce (billing, refunds, order confirmation, order tracking, clarifying discrepancies • Technical support EMODERATION LIMITED Remote Community Manager November 2012 - December 2015 • Social Media Management on behalf of various large multinational corporations • Moderation of user generated content in social media and forums, user engagement and customer service in social media and minor copywriting FREELANCER Remote Project Manager (various projects) June 2010 – • IT-Project Manager including management of team of 7 staff members (system admins, developers (Python), customer service via Zendesk) • Daily monitoring of KPIs HEWLETT-PACKARD GERMANY GMBH Böblingen, Germany Praktikant Business Analyst February 2009 – August 2009 • Reporting of current sales data and future forecasts to management via PowerPoint slides created by data sourced from ERP-software and processed via Excel-VBA to PowerPoint • Creating SOPs for reporting processes Language Skills and General Interests Language: Finnish (mother tongue), English (fluent), Spanish (fluent), German (advanced) Interests: Traveling, cars, general technical things