Jaqlyne Anne Alfredo

Jaqlyne Anne Cabreza BLK 36 LOT 33 Kelsey Hills, Brgy. Muzon San Jose Del Monte, Bulacan Mobile No. 0917 – 876 – 1225 Email Address:-SSS Number: 02 - TIN Number: 306 – 661 – 833 OBJECTIVE: To land in a job where I can apply and share my knowledge and further enhance my skills to be a more competitive individual. WORK EXPERIENCE: Full Time Email Customer Service Support Representative (Upwork Freelancer) Teespring San Francisco, California May 2016 – February 2017     Handles email from buyers regarding refund, order cancellation, reprints, free order and shipping inquiries. Escalating orders that were not properly printed as advertised. Escalating Intellectual Property cases. Monitoring co-agents to make sure daily quota is being reached. Full Time Project Owner (Upwork Freelancer) Jintsume LLC Los Angeles California October 2015 – February 2017      Handles incoming and outgoing email messages regarding website development. Providing quotations to clients regarding website or mobile application development. Creating and sending Statement of Works. Responsible for tracking sales and developer teams’ performances. Testing and performing QA for newly created websites. Part Time Customer Service Support Representative (Upwork Freelancer) Money Mindset, LLC Tampa Bay, Florida December 2015 – January 2017       Creating usernames for newly enrolled students/members. Adding users into CRM. Processing refunds and subscription cancellations. Monitoring Paypal activities such as refund requests and disputes. Resetting user account passwords. Sending subscription bonuses. Part-Time Course Assistant (Upwork Freelancer) Access Learning Melbourne, Australia September 2015 to September 2016      Checks database for newly received college applications for subsidy. Email students requesting for college subsidy requirements. Calling colleges and enrolling students based on students’ location, schedule and course. Maintaining Google spreadsheet database wherein students’ information, requirement and subject(s) completed are saved. Keeping track of courses paid by the government to the colleges once a student successfully finishes a subject. Full Time Administrative Assistant, Recruiter and Fundraiser (Upwork Freelancer) United Support, LLC Lake Elsinore, California May 2013 to August 2015         Checks database for newly received resumes from Indeed.Com Add applicant’s information manually in Google Spreadsheet. Call up applicants and provide them status update about their application. Call potential hires to explain job details and requirements. Call potential hires and follow up with their application and assessments that need to be completed. Update CRM and Dialer for Not Interested and Failed applicants. Calling US residents and offices on behalf of the charities and ask for donations. Transfers verified donators to verifiers to confirm donation amount and address to send the envelopes to. Part-Time Real Estate Agent and Contact Manager (Upwork Freelancer) Georgia House Buyers, Inc Cartersville, Georgia September 2013 to May 2014      Transcribes voicemails received by the investors and send the information to acquisition managers. Handles incoming and outgoing phone calls in reference to house for rent, rent to own and for sale by owners. Gathers information about the houses to be provided to acquisition managers to generate quotations. Sends quotation emails to house sellers. Sends follow up email to sellers. Part – Time Sales and Contact Manager (Upwork Freelancer) On2it Online, LLC New Zealand February 2013 to May 2014  Direct Supervisor for the Sales Specialists and track their daily, weekly and monthly Sales Performance.    Attends meeting with clients and developer to discuss website specifications for website projects that company will develop. Point contact that provides updates clients regarding projects’ development and status. Replies to potential clients that would like to know more about the company’s developers and skills set. Sales Supervisor (Sales Master Coach) Intuit – QuickBooks Sutherland Global Services Taguig City, Philippines November 2010 to February 2013              Direct Supervisor for the Sales Specialists and track their daily, weekly and monthly Sales Performance. Coaches Sales Specialists and Frontline Associates for Performance Improvement based on Revenue and Unit Sales. Work closely with Account Managers and Team Managers for Sales Action Plan and timeline to improve Site’s and Teams’ Sales Performance. Answers any Sales related concerns and provide Sales Support/Assistance to Front line consultants, Team Managers and Account Managers. Conducts up Training, Coaching, huddle and mentoring for agents’ Sales Performance Improvement. Call Monitoring and sends coaching recommendation to Team Managers. Cascades sales process and new promotion. Responsible in creating action plan and execution for Sales over all improvement. Main POC for Client Related Sales Projects. Works on Daily/Weekly Reports and analytics. Sends Weekly and MTD Report for Site’s Overall Sales Performance. Create Sales Analysis presentation for Weekly Business Review. Attending client Meeting on a weekly basis to report Site’s Sales performance and update. Intuit Payments Specialist | Subject Matter Expert Intuit – Payments Solutions Sutherland Global Services Taguig City, Philippines         Client Relation Officer for the Service. Master Coach for in house payments application specialists. Conduct Payments up Training, Coaching, huddle and mentoring for agents’ Payments Performance Improvement. Call Monitoring to deep dive on Agents’ Areas of Opportunities for Payments. Create action plan and implementation for Payments Solutions overall improvement. Cascades Payments Lead Generation Process and new promotions. Sends Daily, Weekly, Monthly and YTD Report on Site Payments Sales Performance. Attending client Meeting on a weekly basis to report Site’s Payments performance. Training Apprentice Intuit – QuickBooks Sutherland Global Services Taguig City, Philippines June 2010 to October 2010      Provided mentorship for Straight to Work Agents. Conduct agent coaching if necessary. Create schedules for up trainings. Facilitate Up training as per Client and Service Delivery request. Facilitate Sales Training. Technical Support Representative Intuit – QuickBooks Sutherland Global Services Taguig City, Philippines November 2009 to June 2010     Receive and entertain calls from US based clients. Install client’s Financial software. Troubleshoot/Set Up client’s computer network. Back Up and Update Client’s Company file. Customer Service Representative Comcast – Activation Department Transcom Asia Frontera Verde, Pasig City March 2, 2009 to October 30, 2009       Receive and entertain calls from US based clients. Provision boxes to inventory and to the actual account of the customer. Activate Comcast Digital Receivers and Converter boxes. Add cable package rates. Diagnose and troubleshoot cable box’s problems. Schedule technician visit if necessary. Technical Support Representative America Online Etelecare Global Solutions 17th Fl PBCom Tower Ayala Avenue, Makati City July 2008 to February 2009        Receive and entertain calls from US based clients. Troubleshoot client’s software. Troubleshoot internet connection problems. Retrieve and back-up emails for the customers. Reset email password. Assist customers in creating or deleting screen names under their accounts. Point person in generating team AHT report on a regular basis. Entrepreneur Paint and Click Computer Centre Dinalupihan, Bataan January 2003 – June 2007      Troubleshoot internet connectivity and network problems. Update operating system and software. Assist customers’ need while renting. In charge in MP3 download, CD – Burning, typing, scanning, research and printing jobs. Record time consumed by the customers while at rent and compute for the service receipt. Record daily expenses and income of the store. Production Operator – CPU Cooling Fan Sanyo Denki Philippines Techno Park SBMA, Olongapo City, Zambales October 2002 to January 2003    Check for foreign materials in a thermal pad. Attach clean thermal pad in to a heat sink. Double check the alignment of the attached thermal pad. EDUCATION: Computer System Design and Programming AMA Computer Learning Center Olongapo City September 2002 SKILLS:    Knowledge in Web Designing using HTML and Microsoft Front Page. Knowledge in programming using Microsoft Visual Basic. Proficient in using Microsoft Office Applications. REFERENCE: RONIEL ONG DESTURA Senior Sales Account Manager 0917 – 302 – 5218 PETER WANG Project Manager +1 – 310 – 689 – 6511 NEDER RHINE LOZADA Teespring PH | Supervisor 0927 – 350 – 7365