Jaqlyne Anne Alfredo

I am looking for a job where I can practice my skills and learn more to be a more competitive individual.

I have worked for the BPO Industry for almost 5 years. Had an experience in handling Customer Service and Technical Service Support. On my 2nd year, I was exposed in Sales and became a Sales Coach. Focuses mainly on improving sales performance of an agent, Team and the Site.

I was an outsourced employee of Intuit for 4 years wherein we mainly provide technical support, download, installation, company update and sales for QuickBooks. And we cater the following QuickBooks Line of software:

QuickBooks Pro
QuickBooks Premier
QuickBooks Enterprise

and the following add on services:

Intuit Merchant Solutions
QuickBooks Enterprise Advance Inventory.

For 3 Years, I performed different tasks for Sales as follows:

~ Conduct one on one coaching with Agents to ensure good sales performance.
~ Conduct one on one coaching with Supervisors to guide and teach them on how to coach agents on Sales.
~ Works with Account Manager to ensure Supervisors are aligned with the all Sales Promotion and Updates being rolled out.
~ Generates daily reports to be sent out to clients.
~ Attends daily Sales Meeting and Weekly Business Review with the Site Director and Senior Account Manager.
~ Handles escalation calls for the Sales Specialists I handle.
~ Directly sends and replies to email from the Client if necessary.

Aside from the tasks given above, I also have basic skills in MS Office's Excel, Powerpoint, Outlook and Word.

With the learning and skills that I developed and acquired from the BPO Industry, I am confident that being a fast learner that I am, I can be capable of performing certain tasks and duties that a job needs.

I am dedicated in my craft and interested in learning more.