Japheth Dibo Anindo

| PERSONAL PROFILE Full-stack developer and UI/UX designer with immense years of client-facing experience in regulated industries. Combines Figma proficiency with customer psychology expertise to create visual content that resonates with diverse audiences. Currently freelancing while completing advanced certifications in UI/UX and web development. Seeking to apply visual design skills and AI tool adoption at an international high-tech company. KEY SKILLS Visual Design: · Figma · Canva · Adobe Photoshop · UI/UX Design · Logo Design · Brand Identity · Marketing Materials · Data Visualization (Power BI). Technical: HTML/CSS · JavaScript · Web Development · AI Design Tools · Responsive Design · Cross functional Collaboration. Client Management: Customer Experience · Client Onboarding · Technical Support · Stakeholder Communication · Feedback Integration. RELEVANT PROJECTS E-Commerce Shopping Hub – UI/UX Design (Figma) • Designed a fully interactive e-commerce prototype including product pages, navigation, cart flow, and checkout. • Built consistent layouts using grids, typographic hierarchy, and responsive visual structure. Personal company website – HTML, CSS Frond end • Optimised site performance by 30% through improved CSS structure and compressed media. • Created visual layouts and page sections using modern UI/UX principles. Personal Portfolio– HTML, CSS, JavaScript • Designed a fully interactive portfolio including work pages, navigation, service, and work. PROFESSIONAL EXPERIENCE Freelance Full-Stack Developer| UI/UX Self-Employed | 2025 – Present • Delivered 12+ responsive web interfaces for clients using Figma-to-code workflows, ensuring designs respect HTML/CSS constraints and developer handoff requirements. • Designed and develop conversion-optimized product detail pages with semantic HTML and WCAG 2.2 accessibility compliance, resulting in 60% measurable engagement improvements and reduced bounce rates by 80%. • Build scalable component libraries in Figma using variables and auto-layout, enabling high-velocity experimentation and seamless Dev Mode handoff to the engineering teams. • Used AI tools (Midjourney, ChatGPT, Figma AI plugins) to accelerate ideation by 80% and reduce design iteration time by 50%. Customer Experience Specialist Britam & CCI Kenya, Nairobi | May 2019 – 2025 • Managed 2,000+ client inquiries monthly via tickets, chat, and phone for insurance and pension management platform. • Achieved 97% customer satisfaction score by consulting users on system configuration, enrolment procedures, and financial transactions including billing, crediting, and refunds. • Increased client retention by 18% through consistent, high-quality service delivery. Customer Service Team Lead Horizon Contact center, Nairobi |- • Lead, coach, and mentor 30+ customer service agents across multiple lines of business, driving 95%+KPI adherence in quality, productivity, sales, retention, and compliance. • Served as the first point of escalation, reducing repeat escalations by 25% and maintaining 98% compliance with regulatory standards. • Analyzed daily, weekly, and monthly performance trends using dashboards and Microsoft Excel, resulting in a 20% improvement in team efficiency. Executive Assistant Bluryl Media | Apr 2016 – Jan 2017 • Served as dedicated "right hand" to agency leadership, managing complex calendars with 50+ weekly meetings and prioritizing 200+ daily emails across multiple time zones with 99% punctuality. • Conducted instant video-call check-ins 8-10 times daily, remaining video-ready and on-call for realtime coordination on tasks, strategy, and updates. • Ensured consistency and clarity in all internal and external communication documents. Faith Tech 2024 12week program UI/UX Cisco Network Academy| Current 2025 Cyber Security Mount Kenya University Diploma in Business Information Technology Fnb App Academy November 2023 Sep Current Jan 2024 Dec 2024 Certificate in Full Stack Developer TECHNICAL PROFICIENCY · Figma · Canva · HTML · CSS · JavaScript · Git · CRM Systems · Microsoft Office Suite · Print Production · Standards · Documentation · Software· Processes · Tools · Languages · Photoshop ·REST APIs · React Native · UI/UX. PERSONAL ATTRIBUTES • Strong communicator with collaborative work ethic • Calm under pressure and deadline-driven • Creative thinker with a passion for problem-solving • Adaptable, proactive, and committed to quality REFERENCES Available upon request