Japheth Dibo Anindo

Hi there! I’m a seasoned Customer Experience and Support Professional with over 7 years of proven success in delivering exceptional service across multiple channels—phone, chat, email, and text. From fast-paced call centers to high-volume virtual desks, I’ve built a career on empathy, resolution, and results.

As a Team Lead, I’ve coached agents to raise CSAT by 30% and hit KPI goals ahead of schedule. As a Customer Success Manager, I’ve retained key accounts and solved root-cause issues that saved hours in team operations. As a Virtual Assistant, I’ve managed data entry, customer ticketing, CRM updates, and inbox management with 100% accuracy.

I don’t just solve problems—I build trust. Whether I'm leading a support team or updating records behind the scenes, my focus is always the same: making things easier, more transparent, and better for your customers.

Let’s elevate your customer experience, one meaningful interaction at a time