Janus Nikko Flora

Ms. JANUS NIKKO FLORA Customer Service Manager | Operations Manager | Admin | Virtual Assistant Philippines Summary I help businesses improve customer experience and operate more efficiently by building streamlined systems and organized workflows that reduce manual work and save up to 60% of operational time. With over five years of leadership in customer service and team supervision, I implement structured administrative processes, manage schedules and communications, coordinate projects, maintain accurate records and databases, and prepare professional reports and documentation. Through clear systems and process improvements under my leadership, teams have delivered consistent service excellence, resulting in more than 500 positive Google reviews and stronger overall operational performance. Experience FunEx Travel Coordinator / Travel Guide (June 2022-Feb 2026) • Created detailed travel itineraries for clients, organizing their flights, accommodations, and recommended attractions or activities to deliver a seamless travel experience. FunEx Administrative Coordinator/Assistant (June 2022-Feb 2026) • Provided comprehensive administrative support, including managing calendars, scheduling meetings, organizing documents, and maintaining structured filing systems. • Coordinated project-related tasks by tracking deadlines, maintaining documentation, and ensuring clear communication across teams. • Prepared and edited professional correspondence, reports, and presentations to support internal operations and external communications. • Assisted with internal and external communications, responding to emails and inquiries while supporting team coordination and travel arrangements when needed. • Managed data entry and database maintenance, ensuring records, product listings, and pricing information remained accurate and up to date. • Maintained product databases by updating new items, adjusting ticket pricing, and ensuring accurate details across individual product listings. FunEx Project/Operations Manager (April 2025- March 2026) • Led cross-functional projects from initiation to completion, ensuring deliverables were met on time, within budget, and aligned with company goals. • Coordinated with internal teams, stakeholders, and external partners to define scope, allocate resources, and manage timelines effectively. • Implemented project management tools and processes to track progress, identify risks, and drive efficiency. • Maintained momentum through clear communication, regular updates, and proactive problem solving. • Delivered high-quality outcomes that supported business growth and strategic objectives. FunEx Affiliates Manager (September 2024-February 2025) • Managed and nurtured affiliate partnerships, ensuring clear communication, ongoing support, and performance optimization. • Analyzed affiliate data to implement strategies that maximized conversions, revenue growth, and overall program efficiency. • Partnered on marketing campaigns and promotional efforts that strengthened brand visibility and expanded customer acquisition. FunEx Customer Service Manager (June 2022- February 2025) • Delivered effective customer communication across multiple channels while managing order processing, troubleshooting issues, and coordinating replacements to ensure a smooth customer experience. • Supervised and scheduled team members to maintain efficient daily operations and consistently high service standards. • • Identified and implemented process improvements that increased operational efficiency, improved customer satisfaction, and supported stronger sales performance. Conducted price comparisons across platforms to ensure competitive pricing and provide customers with the best available options. VXI Paypal Customer Support (June 2021- March 2022) • Identified and resolved customer account issues promptly, ensuring smooth account management. • Verified customer identification to mitigate risks and prevent fraudulent activities. • Delivered seamless support across chat, calls, and emails, enhancing the overall customer experience. • Addressed disputes and claims by liaising with sellers to achieve fair resolutions. • Managed customer escalations with professionalism to ensure satisfactory outcomes. • Troubleshot PayPal app and website issues, maintaining reliable and efficient browsing experiences. RMS Collect Amazon Customer Service (July 2020-March 2021) • Processed client complaints and refunds, prioritizing customer concerns to deliver prompt and satisfactory resolutions. • Provided clear and comprehensive justifications for goods and services, fostering customer confidence and strengthening trust in offerings. Education Bachelor of Science in Biology, Specialization in Microbiology San Pedro College, Davao City, Philippines — 2019 to 2025 Thesis Papers: • Capacity of Selected Cutaneous Bacteria from Mindanao Endemic Anurans to Inhibit the Growth of Colletotrichum gloeosporioides Infecting Solanum lycopersicum var. cerasiforme January 2024 – October 2024 (Lead Author) • Morphometric Analysis and Phenotypic Variation of Shrub Frogs (Philautus surdus and Philautus acutirostris) from Different Mountain Ranges in Mindanao January 2020 – May 2020 (Co-Author) • Bacterial Load from Air of Selected SPC Laboratories as Affected by Foot Traffic January 2024 – May 2024 (Co-Author) Skills Customer Support Operations Technical Troubleshooting & QA Team Leadership & Scheduling Project Coordination & Process Improvement Executive / Administrative Assistance Affiliate Program Management Email & Calendar Management Language: English Tools Used Zoho Projects Slack RingCentral Live Chat Ooma G Suite Calendly Helpwise Outlook Photoshop VMS Excel Sheet Google Docs Teams Zoom Certificate EF SET: C1 ADVANCED LinkedIn: https://www.linkedin.com/in/janus-nikko-flora-/ Reference: Reference available upon request. 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