Janus Nikko Flora

I’ve streamlined operations to reduce manual workload by up to 60%, improved team productivity and project delivery speed by 30%, and reduced customer response times by 25% through optimized scheduling and process improvements. I’ve supported customer service operations that generated 500+ positive reviews, maintained 100% accurate data reporting and database management, and handled high-volume multi-channel support (chat, email, calls) with consistent resolution rates, while ensuring on-time project delivery and efficient stakeholder coordination across all operations.