Jannoel Vincent Maglanoc

Maglanoc, Jannoel Vincent E. OBJECTIVES To provide the company with quality services that will help the company achieve its goals while pursuing a satisfying career that can enhance personal growth. PERSONAL DATA Nickname: Jan Birth date   :  April 14, 1989 Birthplace    :  Tarlac City Height      :  5”7  Weight      :  150 Lbs  Sex       :  Male  Civil Status  :  Married   Citizenship   :  Filipino   Religion     :  Roman Catholic QUALIFICATIONS Excellent written and verbal communication skills, with an eye for detail Computer Literate (MS OFFICE) Is creative and resourceful Productive in a high volume, high stress, environment Can speak and write in English and Filipino Hardworking, proficient in multi tasking EDUCATIONAL BACKGROUND October 2005 - October 2007: Bachelor of Science in Business Administration Major in Management June 2005 - October 2005 : Bachelor of Science in Nursing Adamson University June 2001- March 2005:Our Lady of Ransom Catholic School June 1996-March 2001:Tarlac West Central Elementary School WORKING EXPERIENCE June 2007 – August 2008 - Prime Contact Solutions (PCS) Telephoned homes to respond to correspondence from customers or to follow up initial sales contacts. Maintained records of contacts and accounts. Scheduled appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations. Conducted client and market surveys in order to obtain information about potential customers.  Enhanced my multi tasking skills above my self-expectation  Reached personal quota in sequence  Never failed to be a weekly top seller in months of employment  Flourished English communication skills  Provided the company with quality sales March – October 2009 - Convergys Provided quality customer service for an international telecommunications company. Assisted customers in all their needs and wants in regards to their telco service. Did troubleshooting for disruption or descrepancies in the service that the customers are getting from the company.  Gained supplemental knowledge in customer service  Learned effective time management  Passed all monthly scores required for csr  Flourished skills needed in production November 2009 – May 2011 – HSBC HDPP Worked as a phone banker rendering services for local and international premium account holders. Tasked with bank account maintenance, offered additional account and services. Job description also involves processing transactions in and out of the organization as well as the country.  Gained supplemental knowledge in banking both foreign and local  Finished all tasks accurately and on time  Passed all monthly scores required  Keen in monetary management with regard to banking June 2011 – February - 2012 Firstsource Limited Provided service as a customer complaints manager for a foreign bank. Made daily reports and accomplished cases in accordance to the complaints made. Sent letters to the banks clients in correspondence to their complaints. .  Gained knowledge in administrative duties  Familiarized myself with the context of banking  Finished all tasks accurately and on time  Keen in business writing  Never failed to deliver results as an employee December 2012 – January 2014 Genpact Services LLC Provided service as a Phone Banker for a foreign bank. Tasked to fulfill the duties of a personal banker, this includes bank account maintenance on both deposit and credit accounts. Also tasked in providing additional services and/or accounts for both existing and potential customers.  Gained supplemental knowledge in foreign banking  Gained knowledge in basic finance  Passed all monthly scores  Keen in monetary management with regard to banking February 2014 – June 2015 JP Morgan Chase Worked as a fraud analyst within the bank card fraud division. Answered calls from the bank’s credit card clients in reference to fraud reporting and claims. Also tasked with confirm and analyze reported fraud transactions.  Gained supplemental knowledge in the credit card industry  Familiarized myself with the context of banking with regard to fraud  Passed all monthly scores  Keen in fraud analyzation July 2015 – May 2017 AIG Shared Services Provided service as a contact center associate for life insurance and annuities. Tasks involves policy maintenance and policy verification. Duties also include insurance policy and annuities management which involves sending out requests for values disbursement and illustrations.  Gained supplemental knowledge in the fundamentals of insurance  Expertise in Life Insurance and Annuities  Passed all monthly scores  Keen in Insurance management June 2018 – December 2018 Olson Group Providing services as a virtual assistant for a real estate company based in the USA. Maintained records of properties owned and up for sale. Sent and managed email marketing for prospective buyers.  Gained knowledge in email marketing  Gained knowledge in the real estate industry May 2017 - Present Yavin Technologies LLC Providing services as a freelance quality assurance analyst, for a distribution company. Also providing clerical and administrative work if necessary. Maintain records and scores of agents both voice and non-voice.  Gained knowledge in administrative duties  Gained knowledge in distribution and warehousing. CHARACTER REFERENCES Arjay Garcia : Supervisor Firstsource Limited Contact No:- Jeffrey Despabilladeras:Team Leader Convergys Phils.Contact No- Jing Robles : Team Leader Genpact Services LLCContact No- /- Romina Ann Magbuo : Supervisor AIG Shared ServicesContact No-