Jannien Jabao

JANNIEN CLAIRE JABAO PROFESSIONAL SUMMARY CONTACT I am a highly organized and detail-oriented person providing administrative and customer support. My strong problemsolving skills, ability to multitask, and commitment to efficiency help streamline operations and improve productivity. I take pride in delivering high-quality work, meeting deadlines, and ensuring client satisfaction. -- WORK EXPERIENCES Ecommerce Virtual Assistant Cagayan De Oro City EDUCATION Mindanao State University -Iligan Institute of Technology Automotive Engineering Technology- SKILLS Ecommerce Email and correspondence handling Calendar & schedule management Data entry & database management Administrative support Customer support File organization & record keeping - S-media LLC Email management responding to customer inquiries and concerns labeling emails responding to customer follow ups regarding their orders Store Management checking order fulfillment and status double checking order issues process order cancellation check order status and updating customers about it process returns and refunds Other administrative tasks Administrative Virtual Assistant - SCALEWISE (Local VA Agency) Managing emails and communications: Sorting through emails, responding to routine messages, and organizing the inbox. Data entry: Updating and maintaining databases, entering information into spreadsheets or customer relationship management (CRM) systems.Creating and managing documents: Preparing reports, presentations, and other documents as needed. Customer service: Responding to customer inquiries, handling basic support requests, and forwarding issues that need attention. File management: Organizing and storing digital files in an orderly manner for easy access. Scheduling appointments and managing calendars: Coordinating meetings, making appointments, and sending reminders. Accounting clerk/Admin assistant - JIM TRUCKING SERVICES Data Entry & Record-Keeping Maintain accurate financial records and reports Processing Payments & Invoices Prepare and issue invoices to clients Record and process payments (receivables/payables) Payroll Assistance Help process employee payroll Track hours, deductions, and benefits Bank Reconciliations Compare company records with bank statements Identify and resolve discrepancies Financial Reports & Documentation Assist in preparing balance sheets, income statements, and expense reports Organize receipts, invoices, and financial documents Assisting with Audits & Budgeting Support budget preparation and expense tracking Service Advisor - ISUZU Philippines Customer Interaction & Consultation: Work Order Management: Create detailed service orders outlining repairs, costs, and timelines. Coordinate with technicians to ensure efficient service delivery. Cost Estimates & Billing: Provide accurate estimates for labor and parts. Explain pricing and payment options to customers. Scheduling & Coordination: Book appointments and ensure timely service completion. Provide updates on repair status. Conduct post-service follow-ups to ensure customer satisfaction. Admin assistant/Cashier KIA MOTORS Maintain and update financial records, ledgers, and databases. Assist in reconciling bank statements and accounts. Process invoices, payments, and expense reimbursements. Track outstanding invoices and follow up on payments. Enter financial transactions into accounting software. Categorize and verify expenses for accurate record-keeping. Help process payroll, ensuring timely and accurate payments. Maintain employee expense records. Assist in preparing balance sheets, income statements, and financial reports. Generate financial summaries for management Organize and maintain financial documents for audits. -