Jannette Del Rosario Medina

JANNETTE DEL ROSARIO MEDINA 69 LUCSUHIN SILANG, CAVITE 4118 Mobile No.: - Email:- Objective: To gain an experience where in my knowledge, skills and experience will have valuable application. Work Experience: Customer Support Engineer EMSIL Technologies Pte. Ltd 59 Ubi Avenue 1, #06-06 Bizlink Centre Singapore 408938 July 20, 2015 – June 26, 2020 Job Description: • Handle customer enquiry of Aircraft tooling such as Cutting tools, Hand tools, Aviation Parts & Hardware & sourcing out of suppliers • Receive price quotes from vendors, compare quotes against requirements and drawings • Manage all aspects of purchasing and distribution while taking into account cost-effective solutions. • Commercial processes for quotation, receipt of order, order entry, shipment & delivery of order, & resolution of return requests & quality issues • Responsible in handling AOG orders and work closely with aviation companies • Handle administration and order processing, Invoicing & Delivery of aircraft consumables • Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions. • Document account activities, generate reports, and keep records of business transactions with customers and suppliers. • Responsible in preparing accounts payable & receivable Application Support Engineer Sequoia Pte. Ltd 50 Serangoon North Avenue 4, #09-12 First Centre Singapore 555856 March 2, 2015 – July 16, 2015 Job Description: • Provide technical support for configuration, installation, troubleshooting and problem resolution of computer and network systems • Manage and test back-up and recovery plans. Ensure that storage and archiving procedures are functioning properly. • Provide PC support and maintenance at corporate HQ and retail outlets • Assist in sourcing and purchasing hardware and software to support the company business information system • Manage and maintain sites LAN and firewalls • Responsible for creating and setting-up new customer system and database • Train customers on how to use POS system for Front End and Back End • Provide remote access support to users via phone and VPN (Teamviewer) Sales Engineer Circuit Image Mfg. Pte. Ltd 8 Ubi Road 2, #04-29 Zervex Singapore 408538 June 15,2009 – Feb. 27, 2015 Job Description: • Visit prospective buyers at commercial, industrial, or other establishments to show samples or catalogs, and to inform them about product pricing, availability, and advantages. • Providing pre-sales technical assistance and product education. • Establishing new, and maintaining existing, long-term relationships with customers. • Responsible for order loading & order processing (PO & DO) • Making technical presentations and demonstrating how a product will meet client needs • Preparation of sales quotation and costings • Responsible of loading new and repeat order jobs • Able to respond to technical inquiries • Attend meetings with customer to solve quality issues • Responsible for development and delivery of product demonstrations • Responsible for representing the product to customers and at field events such as exhibition Specifications Review Engineer 2 Daeduck Philippines Incorporated PEZA, Rosario, Cavite May 08, 2006 – May 5, 2009 Job Description: • • • • • Simulation check of repeat order models Review high layer models and those that have unique characteristics Check for the finished models of co-Engineer Prepare SCN for production awareness Provide initial specification and panelization using auto worksize or manual calculation as per Sales request for quotation purposes • Review customer data based on company’s DFM • Responsible in Production Spec Review for all models • Prepares instruction for CAM editors with reference to DFM • Production support and inquiries • Toolings support • Suggest DFM for data errors and nonconformance and recurring problem, feedback to sales for proper information to customer Education: Bachelor of Science in Computer Engineering National College of Science and Technology Dasmariñas, Cavite- Personal Information: Age Birthday Status Citizenship Languages Spoken Last Drawn Salary : : : : : : 35 November 6, 1984 Married Filipino English, Tagalog S$ 2,750.00 (PHP 100,000.00)