JANNAH MAE WAPAN DE GUZMAN
B3L11, St. Thomas Estates, Dontogan Baguio City, Philippines 2600-Skype ID: jannahmae_deguzman
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CAREER OBJECTIVE
A well-presented, articulate, and confident individual with a proven ability to deliver exceptional customer satisfaction
and ensure that clients leave with a lasting positive impression of their experience
PERSONAL DATA
Birthday: July 03, 1996
Religion: Roman Catholic
Marital Status: Single
Age: 26
WORK EXPERIENCE
Virtual Executive Admin for a US-based Real Estate Company
Eucalyptus Real Estate
August 2, 2021 to Present
Oklahoma City, OKC, USA
- work directly with the CEO and other office-based managers and supervisors, including accountants
- manage the calendar of the CEO, including the approval of time-off requests of all employees in the organization
- prepare all daily reports and all other reports being requested within the day
- ask property managers of their current situation and plan for the property their handling and follow-up every week
Customer Support Agent for an Online Food Delivery Service
March 25, 2021 to July 17, 2021
LizardBear Tasking, Inc.
Clark Freeport Zone, Philippines
- assist restaurant staff and owners with issues in fulfilling customers’ orders through live chat, email, inbound, and
outbound calls through SalesForce and Amazon Connect
- troubleshoot company-owned tablet issues before and after releasing to the restaurant
- assist in filing incident reports for several concerns and reasons reported by restaurants about drivers/riders and
customers
Technical Support Representative for a VPN Company
TopData Global IT Solutions, Inc.
June 29, 2020 to March 1, 2021
Angeles City, Philippines
- assist customers with their technical issues and concerns
- diagnose technical issues and walk customers through the troubleshooting steps needed to resolve the problem
- being able to assist a maximum of 5 customers at a time through live chat and respond to multiple support emails
simultaneously through SnapEngage and ZenDesk
Client Service Associate Level 2
Banco De Oro Unibank, Inc.
- Ensures that the basic banking needs of the customers are met
- Makes sure that clear and concise communication with customers is properly observed
- Consistently hits and exceeds individual targets before the due date
July 2016 – April 2019
Baguio City, Philippines
Promoted to Level 3 CSA from April 2019 to September 2019
Promoted as Marketing Assistant Level 3
Banco De Oro Unibank, Inc.
September 2019 – March 2020
Baguio City, Philippines
- In charge of account opening and selling of bank products and services
- Ensures proper Know-Your-Customer system with clients
- Handle investments, time deposits, money markets, bonds, treasury bills, etc.
- Educates customers about regulations and policies of the bank and their account
HIGHEST EDUCATIONAL ATTAINMENT
College Graduate
Bachelor of Science in Management Accounting
University of the Cordilleras
KEY SKILLS
- Energetic and positive personality
- Enthusiastic and eager to meet challenges
- Highly adaptable, open to new ideas and learnings
- Relationship-builder with excellent interpersonal skills
- Experienced in CRM tools such as ZenDesk, SalesForce, and Amazon Connect
CHARACTER REFERENCES
Available upon request
June 2012 – December 2015
Baguio City, Philippines
