Jannah Mae De Guzman

I am a well-presented, articulate, and confident individual with a proven ability to deliver exceptional customer satisfaction and ensure that clients leave with a lasting positive impression of their experience.

I am a graduate of Management Accounting and have practiced my degree in Financial Banking with the number one universal bank in the Philippines for 4 years. I have dealt with different kinds of transactions per day, especially the basic KYC process, and of course, providing customer service.

Selling bank products and persuading customers has also been my forte. They would also entrust these products to be managed by me. These products are the basic bank accounts, time deposits, money market placements, insurances, stock purchases, trusts, treasury bonds, and many more.

After my career in banking, I have decided to switch to an IT related job which is to become a technical support representative in a top VPN company. We focus in troubleshooting software and hardware related issues of the customer through live chat and support tickets. We do also assist pre-customers and customers who ask for cancellations. We deal with 5 chats at a time through SnapEngage with different issues and concerns while responding to a number of emails through ZenDesk simultaneously.

I would like to concentrate in the field of customer service as I know that my interpersonal skills can lead my career to the top. I was able to control anger, impatience, and disappointment of customers and had them leave with a positive impression of the business. I believe that showing empathy and compassion makes a lot of impact.