Janki Baria

Janki Nileshkumar Baria 7Contact:-,- E-Mail:- Assistant Manager – Tata Consultancy Services Ltd. Address: B- 1/88, Jalaramnagar society, Next to M.M. Vohra showroom, Dabhoi road, Vadodara - 390025 Seeking to leverage skills, attributes, knowledge and experience gained to meet individual and organizational growth and objectives. Last Role  Team Lead - Reference Data Process for Belgium- Nielsen Market Research Key Responsibilities within last role:        End to End connect between various sub domains of Market Research namely SirVAL, Reference Data, Client Operations, etc. Governing a team of 15 associates ensuring individual as well as Organizational growth Responsible for Weekly/Monthly/Yearly deliverables to onshore Belgium Team Ensuring process meeting all the committed client SLAs like productivity, quality, autonomy and others Ensuring production deadlines, people development, supporting business goals in collaboration with organization goals as the core objectives Ensuring compliance to ISO standards in terms of iQMS, BCP, Health and Safety management Ensuring compliance to Tata code of conduct, HR, IS and other administrative policies Key Highlights within last role:           Creating pricing model as part of renewing SOW (Business Contract): Creating inputs in terms of data points from two recent years about volumes from various activities and time taken. Thus creating a volume based billing model that replaced the earlier Employee based billing model. Creating end to end project plan for offshoring of new activity  E.g. Proposal management which included training and certification of identified team members across categories and getting the activity to Business As Usual mode End to end planning for executing adhoc activities coming directly from clients like Henkel, Mondelez, P&G, etc. Complete life cycle management of the project starting from receiving request as form of a client order, understanding request to executing the request as per timelines committed. Reviewing weekly/Monthly quality issues to ensure appropriate bucketing of errors and putting extensive action plans thereby. This included gaining sign off from onshore quality department too on the proposed Root Cause Analysis and proposed action plans, both short term and long term. Working as ONE TEAM with onshore to accomplish key retailer projects like SPAR, CARREFOUR, etc. which included cleaning of back data loaded by upstream process in the work browser within stringent project deadlines (specific production days), on time with required quality of work Identifying and implementing excel based macros to reduce time taken for various BAU activities, post sign off by onshore team. Adapting and implementing best practices across various country teams with the intention to increase productivity and quality of the activities Meeting yearly targets of increasing productivity and quality by putting appropriate measures and taking up lean projects as per requirement Upscaling skillset of team members based on their interest in accordance to project requirements. Also providing in-house certifications for assessments of critical skills. Accolade team members for high performance and critical project completions. Work Experience  Total 11+ years of work experience in the Nielsen Services Team member Reference Data – 2 Years Team Lead Reference Data - 9.5 years Cluster Manager (BE & NL) experience of 2 months Key Result Areas across career span      Winner of various individual and team awards (2012-17) iQMS certified – by Tata Delivery Excellence Group (2014) Part of Triple Audit (external audit) – 2015 (New ISO certification – Business Continuity Plan) Green Belt Certified – 2015 Certified Hi-Potential employee – 2015-16 Key Strengths         End to End Process knowledge Process streamlining Leadership Business Acumen People Development Interpersonal Skills Planning and Organizing Communication Credentials:   Bachelor of Commerce (Accounting): Maharaja Sayajirao University, Baroda Higher Secondary Eductation (Statistics): Silver Oak School, Baroda Personal Information: Date of Birth: 1st November, 1984 Languages Known: English, Hindi, Sindhi and Gujarati. Other details: As a part of Nielsen Market Research Domain, having an overall experience of 11+ years now, I have been part of 3 European regions namely Netherlands (NL), Belgium (BE) and United Kingdom (UK). Started as team member and then elevated to the team leader role- handling a span of average 30 FTEs. Worked closely with Nielsen Onshore teams for all these 3 regions; in collaboration to meet individual as well as organizational targets within TCS-Nielsen Partnership.  Offshoring Cross coding and Cheese coding in Netherlands (NL)  Go to Green Quality improvement project Roll out and Success: Since 2008……….. (NL)  Delivering incremental loads due to retailer format changes within BAU deadlines with onshore support and alignment  Ensuring Project deliveries for Adhocs as and when requested (NL, UK, BE)  Created Category case studies to enhance category knowledge and creating knowledge bank (UK)  Identifying and grooming associates: 1 certified PC, 1 TL, 1 LSME (NL)  Adapting best practices from NL and implementing same in Belgium (BE)  Cheese coding offshoring (BE)  Introduction of New retailers (NL, BE)  Implementation of Brand bank – new data collection tool (image collection) - (NL, BE)  SPOC for Normalized Reference Data and BAU teams alignment and support  Created Cross country Experts within Belgium and Netherlands  Initiated Coding from other country images to decrease pending items from Image collection, resulting in a clean list for Data Acquisition team to collect pictures  Worked as core team member for Potential Re Use Browser browser implementation and testing – 2015  Creating and Integrating data and PPT for Monthly Platform Deck – a Piller level interaction model within EU Reference Data CIP structure  Unsubscribed 2500+ Unused Euro characteristics (NL, BE) for productivity and quality benefits