Janis Grace M. Teodones

 Janis Grace Mamon-Teodones Blk5 Lot24 R Magsaysay Avenue Happy Glen Loop Subd. Deparo, Novaliches, Caloocan City 1420 Philippines E-mail address:-Mobile no: (- Home no: (- QUALIFICATION SUMMARY: A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team of twelve or more. Having a proven ability to lead by example, consistently hit targets, improve best practices and organise time efficiently. Now looking forward to making a significant contribution with a company that offers a genuine opportunity for progression. PROFESSIONAL HISTORY: ANZ Global Solutions – April 2015 to February 2017 Team Leader for Fraud and Merchant Disputes Operations Preparing daily workloads for staff and coordinating the daily allocation of work. Motivating the team to achieve high standards and targets. Handling new client enquiries and acting as the face of the business. Dealing with and resolving problems and issues should they arise. Monitoring and reporting on standards and performance targets. Arranging and chairing weekly team meetings, focusing on targets and achievements. Implementing new initiatives. Recognizes and commends team members and creates a positive working environment. Providing prompt and accurate information on individual performance. JP Morgan Chase Bank, Inc. – December 2007 to April 2015 Fraud Escalations Team Analyst/Team Leader Handles a team consists of 12-18 members; mentored 3-4 officers; combined experience from 2008 to present. Identifies analyst’s areas for improvements, make an action plan and help direct reports drive for result. Certified to monitor calls to ensure quality and fraud internal procedures are met. Establish and monitor key risk indicators, as well as implement corrective action plans to mitigate risks. Analyze transactions, internal reports and financial information for potential fraud risks. Evaluate the effectiveness of the company's internal control framework in addressing risks and accomplishing the company’s goals and objectives. Provide training to employees regarding risk management strategies and programs. Handles VIP accounts for possible fraud/high-risk activities. Takes escalated/supervisor calls.  Follow up with merchants for recurring transactions, dispute or fraud issue. Teletech – April 2007 to December 2007 Technical Support Analyst, Verizon DSL Connection Giving technical support to clients who need assistance with Verizon internet connection. Assists with hardware and software troubleshooting of computers, modems and routers. INFONXX – June 2004 to March 2007 Customer Service Representative, 411 Directory Assistance Customer service representative for directory assistance that caters US and UK clients. Responsible in providing residential and business contact information; giving road direction, movie times and listing. NOTABLE ACHIEVEMENTS: INFONXX and TELETECH: Included in the top 100 best employee out of the thousand population of the company JP MORGAN CHASE BANK Promoted to Risk Management Analyst II (December 2008) and RMA III(October 2010) in Fraud Operations. Included in the top 30 of the firm’s best employee (2008), top 20 -), ranked 5 in 2011 and combined experience of being a mentor and Team Manager up to present. Joined Fraud Escalations team, October 2011. Awarded best in Fraud prevention 1st quarter of 2012. Also worked in recognition and rewards program focusing on recompensing firm’s best employees. Had been part of a project within Fraud that helps and guides advisors for making good decisions in approving credit card good transactions and preventing fraud losses; and following US government policies in the banking industry at the same time. This project also ensures meeting good numbers for the bank in balanced with CSAT. Combined experience of mentoring/coaching and handling a team for almost 7 years. Educational Background: Tertiary: University of Sto. Tomas AB Commucation Arts - AMA Computer College AB Mass Communication- Secondary: St. Jude Academy - St. Andrew School BF Homes Caloocan- SKILLS: Proficient in English language. Skilled in MS office: word applications, excel and power point. Proven ability to manage through others. Strong decision making and problem solving skills. Able to motivate and lead others in a team environment. Excellent communication skills, both written and verbal. An ability to build rapport and trust quickly with work colleagues. Able to prioritize tasks and workloads in order of importance. Track record of delivering results with deadlines. CHARACTER REFERENCE: Lawrence Fernandez (Previous Manager at JPMC) Operations Manager, Hathaway Designs & Services Mobile no: (-/ (- JoseMaria Hizon Senior Team Leader, ANZ Global Services Mobile no: (-/ (- Ma. Katrina Cebreiros Team Leader, ANZ Global Services Mobile no: (- Shy Tan Market Officer, Markets Operations, Anz Global Services Mobile no: (-