Janio Cruz

JANIO CRUZ Customer Support | Operations | Invoicing | Team Leadership | Remote Professional 📍 UK & Brazil | Remote – Global 🌐 LinkedIn: linkedin.com/in/janio-cruz PROFESSIONAL SUMMARY Detail-oriented and highly reliable professional with over 20 years of experience across customer support, operations, invoicing, administration, leadership, and business ownership. Alongside managing international commercial operations, I built a successful career in the UK education sector as a teacher, Head of Department, and senior leader in Inner London schools, working in structured, compliance-driven environments. Experienced in leading teams, managing resources and budgets, monitoring performance, producing accurate reports, and communicating with diverse stakeholders. Founder of an international e-commerce business where I managed sales, suppliers, invoicing, stock control, payments, and customer communication end-to-end. Strong customer-facing background, including work at Barclaycard, handling billing and account issues under strict compliance and performance targets. Known for accuracy, organisation, calm problem-solving, and the ability to work independently in remote environments with international teams. CORE SKILLS Customer Support & Customer Success Team Leadership & Performance Management Invoice Processing, Billing & Reconciliation Process Improvement & Compliance Awareness Operations & Administrative Support Email & Phone Support CRM & Stakeholder Communication Data Accuracy & Attention to Detail Order Management & Stock Control Remote Work & Self-Management Supplier & Vendor Liaison Microsoft Office (Excel, Word, Outlook) Reporting, Data Tracking & Documentation Google Workspace Budget Monitoring & Resource Management PROFESSIONAL EXPERIENCE Founder & Operations Manager Gingasports.com (UK / International) | 2006 – 2020 Founded and managed an international e-commerce business selling sports equipment across multiple platforms. Key Responsibilities: • Created, reviewed, and managed customer and supplier invoices • Tracked sales, payments, costs, and profit margins • Managed supplier orders, manufacturing timelines, and deliveries • Liaised daily with manufacturers, couriers, and sellers • Monitored stock levels, purchase orders, and replenishment • Handled customer enquiries via email and phone • Resolved delivery, payment, and invoice discrepancies • Maintained accurate sales and financial records • Supported cash flow planning and payment scheduling Key Achievements: • Successfully operated internationally with suppliers and customers in Europe, Asia and South America • Maintained strong supplier relationships through clear communication and timely payments • Built a reputation for reliable customer service and repeat business Customer Service Advisor (Call Centre) Barclaycard – Sheffield, UK | 2005 Inbound customer service role within a high-volume financial call centre. Key Responsibilities: • Responded to customer queries regarding credit card billing, payments, and account issues • Explained statements, charges, and payment schedules clearly • Resolved disputes professionally while following compliance procedures • Updated customer records accurately on internal systems • Worked to strict KPIs, quality standards, and call handling targets Skills Developed: • Professional phone communication • Attention to detail in financial information • Customer empathy and problem resolution • Working efficiently under pressure Additional Professional Experience Education, Leadership & Operations Experience UK & International | 2006 – 2025 Held senior professional roles in Inner London organisations combining people leadership, operations, administration, and reporting in fast-paced, high-accountability environments. Key Responsibilities & Transferable Skills: • Led and managed teams, including planning workloads, setting expectations, and monitoring performance • Oversaw budgets, resources, and operational planning, ensuring effective use of funds and assets • Produced structured reports, maintained accurate records, and tracked performance data • Acted as a key point of contact for multiple stakeholders, requiring diplomacy, clarity, and discretion • Managed complex schedules, priorities, and deadlines in compliance-led environments • Resolved issues calmly under pressure, balancing service delivery with policy and process • Developed strong organisational, leadership, and communication skills directly transferable to remote operations and support roles (Detailed role history available on request) EDUCATION & CERTIFICATIONS • BSc Sports Science, University of São Paulo (Brazil) • QTLS – Qualified Teacher Learning & Skills, UK • PRINCE2 Agile Practitioner (Project & Process Management) LANGUAGES • English – FluentPortuguese – NativeSpanish – Advanced AVAILABILITY & REMOTE WORK • Available to work from the UK or Brazil • Fully available for remote roles • Comfortable working across UK, Europe, and Americas time zones • Independent, organised, and highly experienced in self-managed remote work • Reliable high-speed internet and professional home office setup in both locations.