Janio Cruz

I am a reliable and detail-oriented remote professional with over 20 years of experience across customer support, operations, invoicing, administration, leadership, and business ownership. Alongside my commercial background, I have built a long and successful career in the UK education sector, working as a teacher, Head of Department, and senior leader in London schools.

As a qualified teacher and Head of Physical Education in Inner London, I was responsible not only for teaching but also for leading teams, managing budgets and resources, planning programmes, monitoring performance, reporting outcomes, and communicating with multiple stakeholders. These roles required a high level of organisation, accountability, discretion, and the ability to lead people in demanding, compliance-driven environments. Managing staff, students, parents, and senior leadership teams strengthened my communication skills, problem-solving ability, and attention to detail.

In parallel, I founded and managed an international e-commerce business, where I oversaw the full operational cycle. This included liaising with suppliers and manufacturers, creating and checking invoices, tracking sales and payments, managing stock, coordinating deliveries, and responding to customer enquiries via email and phone. I worked closely with sellers, couriers, and clients to resolve billing, delivery, and account issues efficiently and professionally.

Earlier in my career, I also worked in a high-volume call centre environment at Barclaycard in the UK. In this role, I handled customer queries related to credit card accounts, billing, payments, and disputes, while working to strict compliance, accuracy, and performance targets. This experience built a strong foundation in customer service and financial accuracy.

My background as a sports manager and coach further developed my ability to lead teams, manage performance, plan strategically, and deliver results under pressure. Leading teams to success required clarity, consistency, motivation, and strong interpersonal skills, all of which translate directly into effective remote work.

I am fluent in English, Portuguese, and Spanish, available to work remotely from the UK or Brazil, and comfortable supporting international clients across multiple time zones. I am now seeking remote freelance or contract opportunities in customer support, invoicing, operations, CRM, and administrative support, where accuracy, leadership, and clear communication add real value.