Janine Fe Completo

JANINE FE COMPLETO Virtual Medical Assistant | Risk Analyst About Me Dedicated Work Experience and results-driven Virtual Medical Assistant professional with a strong background Mochi Health Inc. in virtual healthcare support, customer August 2023 - March 2025 service, and risk analysis. Skilled in effectively communicating with patients and providers, managing prescription workflows, and ensuring compliance with healthcare protocols. Seeking a role as a Virtual Medical Assistant, Content Moderator, or Risk Analyst, where I can leverage my attention problem-solving to abilities, detail, and commitment to excellence to enhance patient care, streamline operations, and ensure regulatory compliance. Contact Serve as a trusted liaison between patients, healthcare providers, and prescription partner pharmacies, management and ensuring optimizing accurate patient care through clear communication and expert guidance. Supported patients management, and through education onboarding, for GLP-1 medication therapies (Semaglutide, Tirzepatide). Handled high-volume patient communication through phone, email, and messaging platforms. Risk Operations Analyst Open Access BPO May 2021 - August 2022 Utilized various tools and systems to monitor and assess risk - indicators, promptly taking appropriate actions to mitigate - Conducted detailed investigations on suspicious activities, potential risks and ensure platform safety. fraudulent transactions, and policy violations, implementing Davao City, Philippines Skills HIPAA Compliance & Data Privacy Virtual Patient Care Support Fraud Prevention Electronic Health Records (EHR) Management Quality Assurance Payment Processing & Dispute Resolution necessary countermeasures to prevent abuse and maintain compliance. Collaborated with cross-functional teams to implement proactive risk mitigation strategies, preventing fraud and ensuring compliance with company policies. Certifications HIPAA Compliance Training Healthcare Virtual Assistant Certification EMR/EHR Systems Training Education Holy Cross of Davao College Bachelor of Science in Accountancy -