Janine Fe Completo

I am a highly organized, detail-oriented, and empathetic healthcare administrative professional with over 2 years of experience supporting clinical operations, scheduling, and customer service for telehealth and medical service companies. My background includes working as a Patient Care Services Representative at Mochi Health, where I supported patients receiving GLP-1 medication by managing appointments, verifying insurance, and responding to inquiries with professionalism and compassion.

I have a strong understanding of HIPAA compliance, patient confidentiality, and the importance of accurate documentation. I’ve handled high-volume communication across multiple platforms including Zendesk, Talkdesk, Gmail, and internal EMR systems. Whether resolving patient concerns, coordinating with medical teams, or ensuring all patient interactions are well-documented and followed up on, I consistently strive to provide efficient and supportive care.

My skillset includes:

• Proficiency in tools like Zendesk, Talkdesk, Gmail, Google Workspace, and Slack
• Experience with healthcare-specific platforms such as patient portals and EMRs
• HIPAA-compliant communication and documentation
• Strong customer service and problem-solving abilities
• Familiarity with U.S. healthcare operations and terminology

I am also tech-savvy and a fast learner, able to adapt quickly to new tools and procedures. I am currently seeking a long-term remote opportunity where I can contribute my administrative and healthcare support expertise to a team that values accuracy, efficiency, and compassionate service.

If you are looking for someone who is reliable, proactive, and experienced in healthcare customer support and virtual assistance, I would be happy to connect and explore how I can support your team.