Janine C. Parba
CSR/VA
PROFILE SUMMARY
CONTACT
--General Santos city, South
Cotabato, Philippines 9500
I have experience in providing customer support in busy call
center environments - with completed voluntary customer service
training to learn ways to enhance customer satisfaction and
improve productivity. I have worked for companies such as AT&T,
Google and Netgear - sending emails, taking calls and managing
customer data on CRMs. I believe that my experience in customer
service still relates to working as a Virtual assistant since the goal
is to provide both customer and client satisfaction. Aside from
that, my exposure to administrative tasks while working both as an
HR Assistant and in the marketing team proved to be beneficial in
honing my creativity and organizational skills. I have also realized
that as much as I love working with a team, I am also self-reliant. I
can work with minimum supervision. I can multitask and have an
eye for detail. And while my direct experience is fresh, my
enthusiasm for learning and contributing is boundless.
EXPERIENCE
Customer Service Representative
EDUCATION
Mountain View College
Sutherland Global Services| November 2012 - July 2013
Technical Support Representative
Concentrix Synnex Corporation | July 2013 - July 2014
BS Nursing
Dental Assistant
General Santos Doctors
Medical Foundation INC.
BS Psychology
SKILLS
&COMPETENCIES
Data Entry
Lead Generation
Internet research
Tanagon Dental Clinic | September 2014 - April 2016
Frontdesk Supervisor
Metrolifestyle Fitness Gym | Dec. 2016 - Dec. 2017
Web Content Organizer/Transcriber
Appen Global | Dec. 2017- March 2021
Human Resource Virtual Assistant/Marketing
YesWeVibe Company(e-commerce) | May
2021 - July 2022
Email Support
Social Media Management
Communication
Critical Thinking
Resilience
LANGUAGES
REFERENCE
FIlipino
Dr. Dolly Grace B. Tanagon
CEO | Tanagon Dental Clinic
English
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