Janine Borrega

JANINE ANGELICA BORREGA --Progressive Village, Tagapo, Sta Rosa, Laguna CUSTOMER SUPPORT SPECIALIST PROFILE I am a professional customer support specialist with more than four (4) years of relevant experience in eCommerce and Print-On-Demand while having a notable familiarity in hospitality management through my Bachelor’s degree in Tourism management and my previous employment as a hotel reservation agent in a 5star hotel for almost two (2) years. Involvement in the aforementioned fields made me acquire skills like setting up meeting schedules, arranging travel bookings, processing invoices and billings, documents and database organization, and coordination with various suppliers and key department heads. My specialty is to make life easier by providing efficient support and assistance with clients who need them. EDUCATION EXPERIENCE PATTS COLLEGE OF AERONAUTICS Customer Support Specialist BS Tourism Management All Over Print UK | Jul 2020 - Present Provided troubleshooting steps for AOP application issues for Shopify and Etsy Managed email and live chat concerns for business owners efficiently and timely Kept an eye on order status, refund requests and concern escalations Created manual orders and invoices Major in Airline Operations 2012 - 2016 SKILLS Experienced customer support specialist Proficient in email management Trained in data entry Microsoft Office and Google Suite savvy People person Detail-Oriented Quick learner Problem Solver Critical thinker Knowledgeable in basic Shopify and Etsy platform navigation Reservation Agent Henann Group of Resorts | Sept 2018 - Jul 2020 Assisted online and offline travel agencies with booking changes and requests Prepared hotel reservations and billings for walk-in guests Managed group bookings from sales managers Organized bulk bookings from travel agencies Customer Support Gearbubble LLC | Sept 2016 - Feb 2018 Managed email and live chat queries for buyers and sellers Provided technical support for GearBubble Application users Kept an eye on order status, refund requests and concern escalations