JANICE R. SALAZAR
QUALITY ASSURANCE SPECIALIST /
CUSTOMER SERVICE EMAIL SUPPORT
--https://bit.ly/2ynsUlT
facebook.com/janice.reyes8
@jhanznice
@Janice-
I am a Quality Assurance Specialist. I am passionate about contributing to the life of others.
I am determined to create a dent in my field of expertise in terms of selfless service and
result-oriented outputs. I have over three years experience in the customer service fields. I
am committed to my work, and I always ensure to give only nothing but the best.
QUALITY ASSURANCE SPECIALIST
CUSTOMER SERVICE EMAIL SUPPORT
Sephora Services Philippines
Oct 2017 - present
Sephora Services Philippines
Apr 2015 - Sep 2017
Auditing recorded customer calls, chat,
Answering customers concern via email
and email and provided detailed feedback.
through Zendesk platform. I'm in charge
Performing a weekly calibration and
of checking online order, delivery,
coaching sessions with team leaders and
handling complains of the damaged, wrong
teammates.
and missing item. Issuing replacements,
issuing credit vouchers and process
refunds.
PHILIPPINE VIRTUAL ASSISTANT NETWORK
SKILLS
Sep. 2018 - Oct. 2018
Email handling, Internal auditing,
Intern - Virtual Assistant
Web research, Lead generation
CENTRO ESCOLAR UNIVERSITY, MANILA
SOFTWARE
1998 - 2002
Zendesk, Trello, Canva, Google docs,
B.S. Tourism
Hootsuite
