Janice Salazar

I am passionate about contributing to the life of others. I am determined to create a dent in my field of expertise in terms of selfless service and result-oriented outputs. I value my clients and co-workers and always have a win-win attitude towards them.

If you would like to provide your clients with the optimum customer CARE they need, your search is over.

I can CREATE open and clear communication with clients via e-mail. I am ATTENTIVE to details and deliver accurate output in a timely manner. I am always READY to serve the clients with a positive attitude, and emphatic listening ears. I am EXCELLENT in handling client concerns and issues to create a high level of customer satisfaction and deliver desired results.

As a quality assurance specialist, I can help your company to achieve and maintain high-quality customer service. I can help and guide your customer service team to follow the correct process and coach them individually when necessary. I also highlight teammates who did an excellent job for recognition and motivation.

I have also a basic knowledge of the following TOOLS/SOFTWARE:

Zendesk

Intercom

Help Scout

Shopify

Amazon Seller Center

Slack

Project Management App: - Trello

Email Management and Correspondence - Gmail - Yahoo mail

Calendar and Schedule Management Applications - Google Calendar

Google Docs

Graphic Design Software - Canva

Screenshot/Screencast - Snipping tool

Social Media Management Applications - Hootsuite

With my CARE, STAR QUALITIES and the most relevant TOOLS/SOFTWARE, your business is in good hands.