Janice Manaligod

Janice Asuncion Manaligod #33 Purok Bubon, Loakan Proper Barangay Baguio City,-/-- OBJECTIVE: Seeking a challenging opportunity wherein I will be able to utilize my strong Customer Service and Administrative Skills, as well as Educational Background, which will allow me to grow personally and professionally. EDUCATION Saint Ferdinand College, Sta. Ana Street, City of Ilagan, Isabela Bachelor Of Science in Commerce Major in Computer Science June 1998 - March 2002 Isabela National High School City of Ilagan, Isabela 1994 - 1998 Malalam Elementary School Malalam City of Ilagan, Isabela 1988 - 1994 EXPERIENCES: Nobletrends Unbound Inc Call Center Agent/Change Agent Parisas Street, Baguio City APRIL 2011 - PRESENT Venjohn Internet Cafe Internet Cafe Attendant Kayang Street, Baguio City FEBRUARY 2007 - DECEMBER 2010 Kenneth’s Internet Shop Internet Cafe Attendant Tuguegarao City JANUARY 2005- DECEMBER 2006 JOB DESCRIPTION: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. DUTIES AND RESPONSIBILITIES:        Managing Outgoing and Incoming calls and customer service inquiries. Recruitment/Appointment Setting Provide accurate, valid and complete information by using the right methods/tools Follow communication procedures, guidelines and policies Take the extra mile to engage customers. Encoding of Documents needed at school for students Printing Documents SKILLS AND QUALIFICATIONS:      Excellent interpersonal, written, and oral communication skills Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections. Detail Oriented Computer and Internet Navigation Adaptable, Trainable and Can work with Minimum supervision LANGUAGES     English Ilocano Tagalog Ybanag