JANICA FAE R. BALUYUT
Customer Support Assistant
Profile
I have a Bachelor’s Degree in Marketing Management. I have seven years of
experience in customer support, during which time I developed excellent
communication and organizational skills. I’m a self-starter who loves to learn and
take on new challenges. And I pride myself on being organized, self-motivated, and
a proactive listener. My ability to quickly adapt and learn new systems has been
instrumental in my previous roles. I am confident that these attributes, coupled with
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my extensive experience, will enable me to significantly contribute to your team.
Work Experience
-San Isidro, Ciity of San
Fernando, Pampanga
2013
–
2020
Education
BSBA-Marketing Management
Mary the Queen College of
Pampanga, INC-
Skills
Email Management
Time Management
Document Management
Organizational Skills
Customer Service
Billing Management
Data Entry
Computer Literate
Home Development Mutual Fund
Customer Support Assistant
I possess seven years of experience as a Customer Support Assistant
within the Home Development Mutual Fund, a government entity in the
Philippines. During my tenure, I was a vital member of the Billing and
Collection Division, specializing in Housing Loans. In this capacity, my
responsibilities include:
·Effectively addressing client inquiries and requests through various
channels such as phone, email, and frontline services, ensuring their
satisfaction.
·Serving as an account officer with a specific focus on managing accounts
located within the Pampanga province.
·Efficiently generating and dispatching monthly Statements of Accounts,
Billing Statements, and payment order forms to our clients.
·Managing the adjustment of housing loan rates for clients and handling
insurance claims on behalf of deceased clients.
·Overseeing the documentation and release process for land titles
pertaining to fully paid accounts.
References
TRINIDAD DC.HOLLERO
COD-Loans Management Division
Home Development Mutual Fund
CRISTY D. BAGTAS
Phone:
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HRMO-Loans Recovery Division
Home Development Mutual Fund
Phone:-
Email :
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Email :
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