Janica Fae Baluyut

I have seven years of experience as a Customer Support Assistant in the Home Development Mutual Fund also known as Pag-IBIG Fund. During my tenure in the Billing and Collection Division, I managed various responsibilities including handling Housing Loan payments, monitoring loan statuses, and processing land title documentation. I effectively addressed client inquiries and requests through phone calls, emails, and face-to-face interactions, managing thousands of accounts from the province of Pampanga. This experience has honed my skills in delivering exceptional customer service, managing time efficiently, and solving problems under pressure.

I pride myself on being organized, self-motivated, and a proactive listener. My ability to adapt quickly and learn new systems has been instrumental in my previous roles. I am confident that these attributes, coupled with my extensive experience, will enable me to contribute significantly to your team.