JANETTE BINONDO
RECORDS ASSISTANT|CUSTOMER SERVICE REPRESENTATIVE
WORK EXPERIENCE
Records Assistant/Customer Service Representative
Bayawan Water District
January 2016June 2019
Bayawan Water District is a local water utility company that provides 24
hour water services to its concessionaires
CONTACT
Personnel-in-charge in the Customer Service section
of the company
Responsible in handling customer related concerns
and issues
Answering phone calls and walk-in inquiries from
customers
Processes customer applications on different
services offered by the company
Conducts orientation/ seminar for interested
applicants
Maintains and updates records, files and documents
in a database
Compiles, generates and organizes daily and
monthly reports for supervisors and managers.
--Lopezville Subdivision, Brgy. Banga,
Bayawan City, Philippines
https://www.linkedin.com/in/janettebinondo-b7396bb6/
live:.cid.3a0325c1b9b02e39
EDUCATION
June 2011- March 2015
Contact:-– -
Customer Support Agent
ePerformax Contact Center and BPO
May 2015October 2015
ePerformax is a high-performing contact center & BPO that provides
world-class, omnichannel service and support to a select group of
Fortune 1000 companies and their customers.
CERTIFICATES
October 2013
Career Service Professional
Eligibility
Civil Service Commission
Contact: http://www.eperformax.com/ -
SKILLS
TRAININGS
Virtual Kings
https://wearevirtualkings.com/
Social Media Marketing, Content Creation, Blogging, SEO, Lead
Generation, Article Writing, Photoshop and Video editing
Training
Virtual Kings
https://wearevirtualkings.com/
Bachelor of Science in Business
Administration
Major: Human Resource Development
Management
Responsible in handling inbound calls from USbased clients
Answering customer inquiries
Assisting in resolving customer's complaints and
account related issues
Providing technical support to customer if needed
Ensuring customer satisfaction and providing
professional customer support.
Ecommerce/Dropshipping (Ebay/Shopify) Training
Negros Oriental State University
September 2426, 2019
September 1619, 2019
MS Excel/Google Spreadsheet
MS PowerPoint
Data Entry
Customer Support
Canva
Wordpress
Social MediaManagement
Content Creation
Ecommerce
