Janet Salau

Ayomide Janet Salau Portfolio Link - LinkedIn URL - Upwork URL​ - ·-· ​ Lagos, Nigeria. PROFESSIONAL SUMMARY Resourceful Virtual Assistant with extensive experience in administrative support, lead generation, customer service, and project management. Skilled in streamlining workflows, using tools like Microsoft Office, Google Workspace, CRMs, and project platforms. Proficient in data entry, spreadsheets, social media, and client engagement. A proactive organizer and communicator, focused on driving efficiency and supporting business goals in a dynamic virtual setting. TECHNICAL AND SOFT SKILLS ●​ Administrative Support: Expert in calendar management, task coordination, schedule meetings, prepare executive presentations and expense reports, digital file organization and documentation. ●​ Communication & Customer Support: Skilled in remote communication via Slack, Microsoft Teams, Google Meet, and Zoom. Experienced in handling inbound calls and managing customer relations using CRMs like HubSpot, Freshdesk, Zendesk, Salesforce, and Intercom. ●​ Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel), Google Workspace (Gmail, Calendar, Docs, Sheets, Forms, Drive, Google Business Profile Manager). ●​ Project Management: Familiar with Trello, Asana, Monday.com, and ClickUp to streamline task execution and monitor progress. ●​ Lead Generation: Experienced with tools like Apollo, GetProspect, and Hunter.io for efficient and targeted lead generation. ●​ Data Entry & File Management: Accurate data entry, digital record keeping, and systematic file maintenance. ●​ Time Management & Multitasking: Able to prioritize multiple tasks in fast-paced environments while meeting deadlines. ●​ Confidentiality & Ethics: Demonstrates discretion in managing sensitive information with integrity. ●​ Problem Solving & Critical Thinking: Effective at identifying issues, proposing solutions, and improving existing processes while maintaining productivity and flexibility under minimal supervision. PROFESSIONAL EXPERIENCE Virtual Assistant/Admin Support - Remote Studio10N Nov. 2024 – Present​ ●​ Managed executive inboxes, scheduled client meetings, and coordinated internal calendars with 100% on-time task execution. ●​ Supported small-scale project coordination and followed up on timelines, deliverables, and administrative compliance. ●​ Created basic graphics and handled updates for the company’s social media presence, boosting engagement and visibility. ●​ Oversaw lead generation tasks, maintained internal CRM reports, and streamlined follow-ups, resulting in improved conversion rates. ●​ Created custom Google Forms for data collection, achieving a 90% response rate and enhancing decision-making, while updating internal knowledge bases to reduce support ticket volume by 20%. Telemarketing/Sales Development Representative - Remote Affordable Rent to Own (ARTO) INC, United States March, 2024 – Oct. 2024​ ●​ Assisted customers in navigating the rent-to-own process by clearly explaining contract terms and helping them select suitable products, resulting in a 20% increase in customer satisfaction scores. ●​ Successfully converted leads to customers by identifying prospects through referrals, marketing campaigns, and website analytics, achieving a conversion rate of 30%. ●​ Effectively discussed pricing, payment plans, and special offers, leading to a 15% increase in service uptake during promotional periods. ●​ Ensured high levels of customer satisfaction through dedicated post-sale support, contributing to a 10% increase in repeat business and customer loyalty ratings. Executive Assistant - Onsite Wakanow Travel Tech Company, Nigeria​ December, 2022 – Feb. 2024​ ●​ Maintained accurate customer transaction data in spreadsheets and internal systems, ensuring 99% data accuracy ●​ Managed high volumes of daily communication, responding to client and vendor inquiries by phone and email with professionalism and consistent turnaround under 24 hours. ●​ Led coordination of team schedules and executive calendars, ensuring all travel and meeting logistics were handled with precision. ●​ Executed mail merges, customer outreach, and supported marketing efforts that directly improved engagement during seasonal campaigns. ●​ Organized and facilitated Zoom meetings, virtual trainings, and events, increasing team participation and client engagement by over 30%. ●​ Maintained detailed client correspondence logs and executed regular email and document archiving for better retrieval and compliance. Customer Support Officer - Onsite United Bank for Africa (UBA), Nigeria​ OCT. 2021 – NOV. 2022​ ●​ Handled 80+ calls and 60+ emails daily with a 90% first-contact resolution, and processed 200+ financial transactions weekly with 99% accuracy, boosting customer satisfaction and operational efficiency. ●​ Maintained a positive, empathetic demeanor to enhance client happiness and compliance with regulations, improving operational efficiency by 15%. ●​ Strengthened customer satisfaction and retention by recommending relevant banking products and services, contributing to a peak quarterly satisfaction rate of 90%, surpassing the bank’s targets by 10%. ●​ Led a team of 5, boosting communication and multitasking skills by 30%. Collaborated with team and managers, increasing performance by 20% and achieving goals. Personal Assistant/Executive Support - Onsite StoreSync Hub, Nigeria​ April, 2021 – SEPT. 2021​ ●​ Drafted, proofread, and finalized business documents, reports, and internal communications to ensure clarity and consistency. ●​ Tracked client and vendor payments, updated records promptly, and assisted in preparing reports for financial audits ●​ Conducted targeted market and competitor research to inform strategic decisions and campaign direction. ●​ Managed executive calendars, scheduled meetings, and organized project files, improving productivity and workflow efficiency. ●​ Supported the hiring process from job postings, and maintained documentation throughout the onboarding process. ●​ Participated in the planning and execution of marketing campaigns, contributing to content creation and digital strategy sessions. EDUCATION Bachelor of Education: Agriculture​ University Of Ilorin, Nigeria TRAINING AND CERTIFICATIONS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ALX - Virtual Assistance IBM SkillsBuild - Project Management Fundamentals Coursera - Customer Service Fundamentals IBM SkillsBuild - Customer Engagement: Problem Solving and Process Controls Hubspot Academy - Email Marketing Certified Udemy - Cold Email Guide Hubspot Academy - Social Media Certified Remote Trybe - Virtual Assistant Certification