Janet Orioha

Janet Orioha Virtual Assistant | Operations&Administrative Support | Healthcare PROFESSIONAL SUMMARY I am a Freelance Virtual Assistant and Operations Support Professional with over 5 years of experience supporting healthcare, administrative, and remote teams. Experienced in patient coordination, scheduling, insurance verification, CRM management, and HIPAA-compliant workflows. Known for clear communication, fast learning, and maintaining confidentiality while delivering excellent service remotely. EDUCATION & CERTIFICATIONS University of Calabar, B.Sc. Microbiology 2019 – 2023 PROFESSIONAL EXPERIENCE All Health Medical Group, Virtual Assistant - Telehealth Operations Support 01/2024 – 11/2025 | New Jersey (Remote) •Delivered end-to-end virtual administrative and patient support for a multi-provider telehealth practice, managing 100+ inbound and outbound calls daily and improving patient satisfaction and response time by 20%. •Coordinated patient scheduling, follow-ups, and Eligibility & Benefits (E&B) verification using Athena Health, Zoom Health, RingCentral, and insurance portals including Availity, Navinet, Navierre, Clover Health, and UMR, achieving 98% verification accuracy. •Maintained accurate EMR documentation in full HIPAA compliance, supported light sales and upselling of in-office supplements, and collaborated with cross-functional teams via Slack and Google Workspace to reduce claim delays and workflow errors by 15%. Abiodun Falade LTD, Customer Care Representative / Administrative Support 09/2023 – 11/2024 | Lagos •Managed front-desk operations, sales registration, customer complaints, and basic marketing activities, supporting daily client interactions and contributing to a 25% improvement in customer resolution time. •Coordinated billing inquiries, payment processing, and patient/ customer account updates, ensuring 100% accuracy in transaction records and timely issue resolution. •Maintained and updated sales records using Salesforce while delivering high-quality customer relations and support, increasing data accuracy and follow-up efficiency by 20%. Zealux Diagnostics, Customer Care Representative 01/2020 – 01/2022 •Managed front-desk operations, sales registration, customer complaints, and marketing support contributing to a 25% improvement in response and issue-resolution time. •Coordinated billing inquiries, payment processing, and customer account updates maintaining 100% accuracy in financial records and documentation. •Maintained and updated sales records using Salesforce while delivering customer support improving follow-up efficiency and data reliability by 20%. New Life Hospital, Administrative Virtual Assistant / Operations Coordinator 06/2017 – 12/2019 | Lagos •Managed scheduling, documentation, and reporting, improving hospital workflow efficiency by 25%. •Coordinated staff tasks and resource allocation, ensuring timely completion of internal operations and reducing delays by 20%. •Utilized Trello, Salesforce Healthcare, and HubSpot CRM to streamline operations and maintain 98– 100% accurate records. Call experts, Cold Caller / Sales Support 01/2016 – 06/2017 | Ontario Canada •Conducted 80–100+ outbound calls daily to potential B2B and B2C clients, generating qualified leads for sales teams. •Managed email and chat outreach campaigns, increasing prospect engagement by 20%. •Maintained accurate CRM records (Salesforce, HubSpot), tracking leads, follow-ups, and conversions. •Supported sales team in lead generation and client acquisition, contributing to a measurable increase in revenue opportunities. LANGUAGES English Fluent Igbo Native EDUCATION & CERTIFICATIONS HIPAA Certification, Evolve 2025 TECHNICAL SKILLS Advanced Google Workspace Athena Health RingCentral Trello HubSpot CRM Zoom Klara Health Navinet Clover Health UMR Beginner Zoho Microsoft Outlook Adobe Photoshop Helium Health Intermediate Slack Calendly Salesforce Availity Navierre Weave Google Meet