Janet Orioha

I am a Freelance Virtual Assistant and Operations Support Professional with 5+ years of experience supporting healthcare providers, service-based businesses, and remote teams. My core strengths include patient and client coordination, scheduling, insurance verification, CRM management, and HIPAA-compliant administrative workflows, all delivered fully remotely.

In my most recent role supporting a U.S.-based telehealth practice, I managed daily scheduling and follow-ups for 3–5 providers, coordinating an average of 80–100 patient interactions per day via phone, email, and internal systems. I handled appointment booking, rescheduling, reminders, and post visit follow ups using Athena Health and Zoom Health, helping maintain a high show-up rate and smooth virtual operations.

I regularly handled inbound and outbound calls through RingCentral, resolving patient inquiries efficiently while maintaining 100% HIPAA compliance. My responsibilities also included insurance eligibility and benefits verification, where I processed 40–70 verifications daily using platforms such as Availity, Navinet, Clover Health, Navierre, and UMR. This reduced appointment delays and billing escalations by ensuring coverage accuracy before visits.

In previous customer service and administrative roles, I served as the first point of contact for customer inquiries, billing questions, and complaints, handling 50+ tickets or interactions per day across phone and email. I maintained accurate customer and sales records using Salesforce and HubSpot, supported payment processing, and assisted front-desk operations while consistently meeting response-time and documentation standards.

Across all roles, I am known for accuracy, speed, and reliability. I maintain organized records, meet deadlines in fast-paced environments, and adapt quickly to new tools and workflows. I am highly experienced with Google Workspace, RingCentral, Slack, Trello, Calendly, Zoom, and CRM systems, and I work comfortably across time zones with minimal supervision.

If you’re seeking a remote Virtual Assistant or Operations Support professional who can handle high-volume workloads, protect sensitive data, and support both clients and internal teams with professionalism, I bring proven experience and consistency to the role.