Janet James

JANET JAMES DIGITAL MEDIA MANAGER 1 Henry kojo St. Lagos |- Digital Media and Communications Professional with 4+ years of experience in social media management, website content coordination, cold calling, cold emailing, and customer support. Proven ability to manage online presence, engage audiences, handle call center operations, and deliver exceptional service. Skilled in content creation, brand storytelling, CRM tools, and digital marketing strategy across diverse industries. AREA OF EXPERTISE Website Updates (WordPress, Elementor, CMS) Content Creation (Canva, CapCut, Adobe Express) Call Handling & Customer Support KEY ACHIEVEMENTS Digital Engagement Growth. Increased LinkedIn engagement by 40% in 6 months at Qualiserve Group through strategic storytelling campaigns and leadership spotlights. Website Optimization. Led a full website revamp at Qualiserve Group, improving UI, content structure, and SEO—resulting in a significant boost in traffic and client inquiries. Customer Retention. Handled over 200+ customer interactions at Joviets Fashion Hub with a 95% satisfaction rate, enhancing retention in a competitive e-commerce space. Lead Conversion. Increased enrollment leads by 30% at Royale Tech Academy by optimizing call scripts and follow-up procedures during outbound calling campaigns. PROFESSIONAL EXPERIENCE Digital Media Manager, Qualiserve Group Feb 2024 - Present Managed website content and executed content calendar across LinkedIn, Instagram, and Facebook. Led social campaigns including testimonial reels, team highlights, and project spotlights. Coordinated telecom infrastructure content and directed full website revamp. Increased LinkedIn engagement by 40% through strategic storytelling and visual campaigns Customer Support Representative, Joviets Fashion Hub Mar 2023 - Dec 2024 Designed and optimised a robotic control system, realizing a 12% performance improvement. Coordinated testing and validation, ensuring compliance with industry standards. Provided technical expertise, contributing to a 15% reduction in system failures. Call Center Agent, Royale Tech Academy Managed outbound/inbound calls for student enrollment and product inquiries. Scheduled appointments, followed up on leads, and resolved support issues. Used CRM tools and scripts to improve call flow and increase conversions. Aug 2022 - Feb 2023 Social Media & Web Assistant, Rocket Creatives Jan 2022 - Oct 2023 Scheduled posts, researched trends, and supported client campaign strategy. Updated websites (WordPress/Wix) and provided performance reports using Meta & Google tools. Assisted in content creation and brand storytelling for fashion, lifestyle, and tech brands. EDUCATION Benue State University, Makurdi B.ed. Mathematics August 2014 - May 2019