Janet James

I’m Janet James, a versatile and results-driven professional with over four years of experience across social media management, website content coordination, customer support, and call center operations. My career has spanned industries including tech, fashion, education, hospitality, and corporate services—equipping me with a broad skill set to manage both digital presence and client communication with excellence.

In my digital media career, I’ve worked with brands such as Rocket Creatives, Pleasant Height Schools, Kojo Gardens, and Qualiserve Group. From content creation and campaign planning to live event promotion and website updates, I’ve helped these brands grow their online communities and improve their visibility. At Qualiserve Group, I led the company's LinkedIn content strategy and supervised a full website revamp project that enhanced UI and SEO, resulting in improved traffic and engagement. At Kojo Gardens, I successfully managed digital promotions for seasonal events, increasing attendance and boosting social media traction.

Beyond digital content, I’ve also built a strong foundation in customer communications. I served as a Customer Support Representative at Joviets Fashion Hub, where I handled customer inquiries, resolved order-related issues, and maintained customer satisfaction in a fast-paced retail environment. At Royale Tech Academy, I worked as a Call Center Agent, making and receiving calls, managing appointment scheduling, and following up on leads for tech training programs.

My experience has given me strong capabilities in cold calling, cold emailing, CRM systems, and client follow-ups. Whether it’s resolving a customer issue or crafting an engaging Instagram reel, I approach every task with professionalism, empathy, and attention to detail.

Technically, I’m proficient in tools like Canva, CapCut, Meta Business Suite, WordPress, Google Analytics, and basic HTML/CSS. I’m also familiar with using call tracking software, email marketing tools, and customer service platforms.

What makes me stand out is my ability to wear multiple hats—balancing creativity, technical skill, and customer relationship management. I love telling brand stories, engaging audiences, and making sure every customer feels heard and valued.

If you're looking for a professional who can handle both the front-facing voice of your brand and the behind-the-scenes digital execution, I’m confident I can add value to your team.