JANELYN CHIO
VIRTUAL CONSULTANT
PROFILE
Highly skilled, and passionate professional with extensive
background in E-Commerce industry supporting numerous
international clientele providing strategic assistance in overall
Shopify, eBay and Amazon store management
EXPERIENCE
CUSTOMER SERVICE SPECIALIST
ANGELINK| DECEMBER 2022 - 2023
Manage the full communication journey for new and existing
users across email
Track and report back on channel performance, including
maintaining a calendar and establishing performance
benchmarks and KPIs
SOP/ Process Management
Offering guidance on and responding directly, where
appropriate, to any relevant escalated support ticket, agency
complaint, or account review
CONTENT WRITER
PLAZATALK| OCTOBER 2022 - DECEMBER 2022
Developing content for blogs, articles, product descriptions,
social media, and the company website using AI tools
Proofreading content for errors and inconsistencies
Editing and polishing existing content to improve readability.
Creating compelling headlines and body copy that will capture
the attention of the target audience
Identifying customers’ needs and recommending new content
to address gaps in the company's current content.
VIRTUAL BUSINESS SPECIALIST
FREELANCE | NOVEMBER 2018 -OCTOBER 2022
CONTACT NUMBER: -
EMAIL:-SKYPE: CHIYOBELLE
Successfully set up E-Commerce websites for business
owners across different platforms (Shopify, eBay, Amazon
FBA & FBM)
Responsible in the smooth operations of E-Commerce
businesses from order management, fulfillment, inventory,
social media management, process management and
customer service operations (Shopify, eBay, and Amazon)
Shopify | eBay| Amazon Store Management
Optimized business processes through implementation of
different automation tools in various E-Commerce
platforms.
Reviewed customer feedback and provided actionable
items to further improve processes and overall customer
experience.
Work in a variety of Amazon tools to analyze data and
perform Seller Analysis, Review Analysis, Keyword
Research, Product Research and SOP/ Process
Management for Amazon marketplaces.
