JANELLE GERONIMO GOJOCCO
97 Binang 1st, Bocaue Bulacan 3018
email add-
Contact Number: -
CAREER OBJECTIVE
Any customer service, sales oriented related job that
would further enhance my skills and personality.
EDUCATION
PSYCHOLOGY
Centro Escolar University
Malolos, Bulacan-
COMPUTER SCIENCE
Centro Escolar University
Malolos, Bulacan-
St. Paul College-
Bocaue, Bulacan
Biñang Elementary School -
Bocaue, Bulacan
EMPLOYMENT HISORY
Customer Service Representative (118 118 Directory Assistance) October 2005 - November 5 2009
Kgb_Philippines (formerly known as Infonxx Philippines Inc.)
RCBC Plaza Tower 2
Ayala, Makati City , Philippines
Provides numbers for business and residential listing all over the United Kingdom
Assists the customers for Train Times and details of the journey
Provides cinema listings as well as precise times for a specific cinema for their requested town
Offers and processes restaurant bookings
Builds rapport to establish a long term relationship while giving/providing excellent services
Highly chosen to provide customer service for the company’s new account in Ireland
Team’s trainer for new agents
Technical Support Representative – AT&T (Uverse Account) November 7 2009 - April 2010
Teleperformance
Shaw Boulevard, EDSA
Mandaluyong City, Philippines
Provides resolution for high speed Internet, voice over Internet Protocol (VOIP), Internet Television
Runs series of line tests to ensure customer’s need is resolved and meet customer satisfaction
Sends dispatch/technician to further check the performance
Educates the customer about the troubleshooting process
Upsells plans / packages that suits the customer’s needs. ( greater speed for internet, television channel packages, high definition channels, additional receivers )
Updates the customer about the billings
VOIP ( Voice Over Internet Protocol ) RC UK Specialist May 2010 – March 2011
Acquire Asia Pacific
Shaw Boulevard, EDSA
Mandaluyong City
Assists customers in setting up their account according to customer needs.
Troubleshoots digital lines and ports to ensure quality customer satisfaction
Assists the customer in setting up call queue and educates the customer in customizing the greetings for different departments/extensions
Sells additional phone numbers and digital lines
Zynga Player Advocate August 2011 – January 2013
Telus International Philippines
Market! Market!
Taguig City
Assist Game Players in resolving their issues.
Educates Players on how they can advance in their game.
Upsells Virtual Game Cash.
Fitness Faktor August 2014- November 10, 2014 ( Part time )
Gathers the name of the guys who advertise themselves in various websites as Physical Trainer.
Creates report
Creates live documents for every branch
Calls Physical Trainer for meetings and online activities.
Checks individual requirements. Follow up calls on the guys who doesn’t have complete requirements.
Checks documents before presentation.
EIR Group March 2013 – March 2015
Position: Recruitment Specialist
Screens applicants
Created job in company Database
Allocated workers to sites
Checked if workers are on their way to work
Gather names of the guys in Gumtree.
Calls qualified workers.
Schedules qualified workers for interview.
Update their details in MYOB.
Send Payslips
Answer Inquiries regarding work, pay, Group Certificates.
PERSONAL INFORMATION
Birth Date: May 5, 1983 Birth Place: Bulacan
Age: 34 Nationality: Filipino
Religion: Catholic Civil Status: Separated
Name of Child: Lauren Daphne G. Gojocco Age: 15
Shinichi G. Gojocco Age: 10
Father: Abelardo Geronimo Occupation: Businessman
Mother: Lualhati G. Geronimo Occupation: Businesswoman
Non-smoker, loves to read mystery books and watch NatGeo or other documentary movies. Spends free time crocheting. Fond of stars and the sky. Has a high respect for clean, honest, hard working people and society.
CHARACTER REFERENCE
Available upon request.
