Janeen Raychelle Marcelino

JANEEN RAYCHELLE MARCELINO CUSTOMER SERVICE REP -- I am a customer-focused professional with a positive, goal-oriented mindset. I bring clarity and purpose to my work by prioritizing and achieving set objectives. With this strong work ethic, I am confident in my ability to deliver value and contribute meaningfully to any team I join. EXPERIENCE Customer service rep | Concentrix 2017 - Present Provided exceptional customer support, ensuring a positive experience for eBay users. Gained in-depth knowledge of eBay’s processes and customer success strategies. Led and coached customer service teams, focusing on skill development, performance, and Hiring Manager Freelance ESL tutor 2013 - 2017 Visited students' homes to deliver oneon-one or small group English lessons, ensuring a comfortable and effective learning environment. Developed customized lesson plans based on individual student needs and proficiency levels. TOOLS USED Microsoft office Google suite Zoom Canva Igel OS - Phone system SKILLS Leadership & Coaching Communication & Problem Solving Customer Service Excellence Process Improvement & Strategy Implementation Training & Development