JANEEN
RAYCHELLE
MARCELINO
CUSTOMER SERVICE REP
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I am a customer-focused professional with a positive, goal-oriented mindset. I bring
clarity and purpose to my work by prioritizing and achieving set objectives. With this
strong work ethic, I am confident in my ability to deliver value and contribute
meaningfully to any team I join.
EXPERIENCE
Customer service rep | Concentrix
2017 - Present
Provided exceptional customer support,
ensuring a positive experience for eBay
users.
Gained in-depth knowledge of eBay’s
processes and customer success
strategies.
Led and coached customer service
teams, focusing on skill development,
performance, and
Hiring Manager
Freelance ESL tutor
2013 - 2017
Visited students' homes to deliver oneon-one or small group English lessons,
ensuring a comfortable and effective
learning environment.
Developed customized lesson plans
based on individual student needs and
proficiency levels.
TOOLS USED
Microsoft office
Google suite
Zoom
Canva
Igel OS - Phone system
SKILLS
Leadership & Coaching
Communication & Problem Solving
Customer Service Excellence
Process Improvement & Strategy
Implementation
Training & Development
