Janeen Raychelle Marcelino

I have been a customer support representative in a retail account (eBay) for 6 years where I was able to develop and maintain a delivery of high standard service. I was also a team coach for a year who guides and develops customer service representatives, focusing on improving skills, performance, and overall customer experience through training, coaching sessions and performance management. I have also been part of the recruitment team where I profile and hire applicants who are qualified for open positions emphasizing strong communication and interpersonal skills.