Jane Yakubu

JANE EFIGHI YAKUBU No 25 Misau street, Garki 2 Abuja ---PERSONAL DATA Sex: Female Marital status: Single State of origin: Kaduna Nationality: Nigerian. CAREER OBJECTIVE Highly Motivated and result-driven communication expert with years of experience in Sales,Administration, Human resources,Hospitality and Logistics management.Seeking to leverage proven administrative and sales strategies, customer relationship management, and team leadership skills to drive profitability and growth.Committed to creating dynamic results while providing exceptional customer service and fostering client loyalty. SUMMARY OF KEY SKILLS & TECHNICAL COMPETENCE • Online marketing and branding techniques • Proficiency in Microsoft Word & Excel • Remarkable Web outsourcing techniques • Good Communication and interpersonal skills • Attention to details and conflict Resolution • Proficiency in CRM (Customer Relationship Management) • Multitasking, Ability to Create and build trends • Digital Marketing and social media interaction (Facebook, Twitter, YouTube) • Customer Service & Relationship Management • Salesforce Proficiency • Fluency in English, Hausa, Gbagyi & Yoruba. • Cold Calling Mastery • Peer Education and Counseling EDUCATION • Kaduna State University, Kaduna 2017 • Bowen University Iwo, Osun State 2012 • Nuhu Bamali Polytechnic Zaria 2007 • Bethel Baptist High School, Kaduna 2002 • L.E.A Primary School Hayin Banki, Kaduna. 1996 QUALIFICATIONS • MBA Business Administration 2017 • B. Sc. Mass Communication 2012 • ND Mass Communication 2007 • Senior Secondary School Certificate 2002 • First School Leaving Certificate 1996 WORKING EXPERIENCE • Sholsen Workforce Solution (Shols Enterprise Limited) 2024 till date Locaton - 3 Oval Road North, Dagenham, England, RM10 9EX Position - Virtual assistant Duties - administrative tasks, calendar management, email management, document drafting, research, data entry, scheduling calls and meetings, time sheet and payroll management and other projects as assigned. • TurboMedics (By Turbham Foundation) 2023 till date Location - FHA Estate, Guzape, Abuja Position - Volunteer Customer Service(Charting and Calls) Duties - Creating Cordial relationships between diabetic patients and the Turbham Foundation, responding to inquiries, updating patients in cases where required, keeping accurate records of relevant activities, managing tasks, and displaying active listening. • Lorem Support /Turbham Limited (Marathon Transport,UACL and Logistify solutions USA ) 2023 - 2024 Location - 3rd Floor Daquinn Plaza, Federal housing Guzape Abuja Position - Freight broker/Dispatch/Sales Specialist Duties- Sales and customer support on calls and chats,Cold calling,Creating a cordial/business relationship with shippers/manufacturers, booking freights, negotiating rates for freights, freight forwarding, finding suitable carriers for freights, Vetting Carrier paperwork before invoicing, Assisting in preparing carrier tenders for loads, and ensuring safe and proper delivery of freights • Turbham Limited /Glutality USA 2022 - 2023 Location - 3rd Floor Daquinn Plaza, Federal housing Guzape Abuja Position - Customer Management Specialist Duties - Handling inbound and outbound calls with courtesy, responding to mails,texts and chats,updating spreadsheets, ensuring a high level of service and customer satisfaction, updating customers and agents in cases where required, keeping accurate records of relevant activities and managing tasks adeptly, displaying active listening and superior customer service skills. • The Expanded City 2021 - 2022 Location – suit 20C 2 floor, Anon Plaza Gudu district Abuja. Position – Executive Secretary Duties – Point of contact among executives, clients & external partners. Managing information, executive calendars and setting up meetings, managing daily expenses, preparing reports, overseeing office activities, screening and directing phone calls, distributing correspondence, organizing and maintaining office filing ,handling procurement and logistics. • Kapital Klub and Apartments 2020 - 2021 Location – No 3 Gamal Abdul Nasser close, near World Bank, Asokoro Abuja. Position – Guest Service Agent/Billing Cashier Duties – Welcoming guests, attending to guest inquiries and complaints, checking – in and checking – out of guests, receiving payments for services, documentation, reports writing and presentations, receiving and responding to emails,Making sales through chats and calls, receiving and making bookings for guests, providing logistics for guests, customer service and support. • Nana Aishat Real Estate/Abuja Municipal Area Council 2017 – 2019 Location - No 24 Kigoma road zone 7 Wuse Abuja Position – Head of Administration Duties – Supervising Recruitment and documentation process,coordinating transfer and posting process, overseeing staff welfare and payroll, accounts handling, ,preparing reports on expenses and budgets,project and business development, scheduling meetings,events and interviews,overseeing company’s maintenance and services,organizing file systems, and presentations, procurement and logistics management. • Hotel Seventeen 2016 – 2017 Location - No 6 Tafawa Balewa way/Lafiya Road, Kaduna. Position - Receptionist/Billing Cashier Duties - Checking- in and checking- out of guests, attending to guests' complaints and inquiries, receiving, logging, responding to emails and chats, accounts handling, reports writing and presentation. • NEZ Enhance Company Kaduna 2015 Position - Personal Assistant/Administrative Officer Location - BB17, Uganda/Angola Road, Barnawa Kaduna. Duties – Attending to guests, scheduling meetings for the Managing Director, organizing events, research, preparing budgets report(filling system) ,making presentations, business development, receiving, and responding to emails and inquiries, receiving inbound calls and making outbound calls,procurement and logistics management. • Clean And Crisp Limited Kaduna 2013 -2014 Position- Sales Personnel /marketer Location-Plot 4, Block B Constitution road Kaduna. Duties – Marketing research, branding and re-branding, organizing exhibitions, making sales(physical,chats and phone calls), account handling, reports writing and presentation. • Government Sec School (NYSC) 2013 Position - English Language Teacher Location – Karu- East, Nasarawa State. Duties – Lesson plan preparation, teaching, educating, assessing, conducting and supervision of examinations. • Dornier Aviation Nigeria AIEP 2011 Position - Public Relations Personnel Location - Old Airport, Mando Road Kaduna Duties -Establishing communication between organization and its employees and Public,Developing press releases,Speech writing, Filling & Retrieval Procedure, dispatch of internal and external memos,Drafting of Business Proposal and Expression of Interests. • Kaduna State Media Cooperation (KSMC) 2010 Position - Duty Continuity Announcer (DCA)/Presenter (Industrial Training) Location - Rabah /Wurno Road Kaduna. Duties – Conducting research ,script writing and presentations, conducting interviews ( live and recorded),Live presentations ,news writing and reading. CERTIFICATION • Hubspot Academy Email Marketing Certificate 2023 • Hubsport Academy Digital Marketing Certificate 2023 • Millennium Development Goals Community Member (MDGs) 2013 • Certificate in Desktop Publishing 2011 • Inspiron Consultancy- Certificate in Workplace Readiness Training Program. 2011 • La Reine Computer Institute, Mogadishu Layout Kaduna. 2011 HOBBIES & INTERESTS Reading, Public Speaking, Teaching, Volley-balling, Blogging, Cooking, Writing, Singing, & Movies. REFEREES -Hon Danlami Awaje (Chief Revenue Officer Abuja Municipal Area Council)- - Moses Jibola Oluyemi Project Manager Logistics Department Turbham Limited Rooftop Daquin Mall FHA Guzape Abuja-