Jane Obinna Eze

Jane Obinna Eze Phone:- | Email:- Summary Dedicated and results-driven professional with proven expertise in both customer service and sales. Skilled in handling client inquiries, resolving issues, and driving revenue through lead generation and deal closures. Known for excellent communication, relationship-building, and a proactive approach to problem-solving. Eager to contribute positively to organizational growth through a commitment to excellence and a strong work ethic. Education Bachelor of Science in Business Administration and Management​ Abia State University, Uturu | 2016 – 2021​ ​ Certified in On-Demand IT Skill Training​ Digital Witch IT Support Community | Jun – Aug 2024 Experience Sales Executive | Bytebridge Creations | Sept/2025 – Present • Manage outreach by calling 4–5 clients daily from marketing campaigns, identifying prospects and qualifying leads.​ • Transfer qualified leads to the client team, ensuring smooth handover and high conversion potential.​ • Reach out to businesses to close deals directly, achieving commissions while boosting client acquisition.​ • Build relationships with decision-makers, enhancing trust and repeat opportunities. Front Desk Representative | Trade Digital Technology, Enugu, Nigeria | Jul 2021 – Nov 2022 • Resolved customer requests, inquiries, and complaints via calls, emails, and tickets within SLA targets.​ • Consistently exceeded daily call, email, and ticket handling targets through effective time management.​ • Achieved a one-call resolution rate of 80%, surpassing company goals.​ • Maintained a monthly customer satisfaction rating of 98%.