Jane Margarette Go

Jane Margarette Go Tel #- Blk 2 Lot 56 Northtown Subdivsion Butuan City Email Address:-Qualifications:      Substantial experience and outstanding skills in customer service industry. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle different type of clients. Experienced in using and navigating different customer support platforms such as Zendesk, SiebelCRM, CITRIX, Zopim and other software applications. Excellent in both verbal and written communication. Excellent interpersonal skills, ability to work well with others. Professional Experience: ContextLogic Inc. August 29,2015 to September 30,2016 Content Tagging Specialist/ Detail Tagger     The primary responsibility is to identify the products that merchants upload to Wish online shopping website for counterfeit of designer brands, trademarks and copyrights. To screen the products displayed on Wish shopping website is within the standards and quality. Conduct report for products that are inappropriate and did not pass quality control check. For Detail Tagger, the responsibility is tagging products for color and other specific categories. To ensure that the products displayed on our site are appropriately categorized. Milkyway Distributions May 20,2014 to August 20, 2015 Customer Service Executive/ Email and Chat Support      Handle order processing, schedule shipments, data entry and tracking information of digital products using tools such as Magento, Zendesk, Zopim,Microsoft office programs and Google apps. Responsible for dealing with customer relevant queries, sales, complaints, request for information for products and services. Facilitate exchange of products and refunds. Facilitate warranty returns and provide basic troubleshooting steps. Phone, email and chat support Teleperformance Philippines March 5, 2013 to Oct 31,2013 Consultant      Handles Business Customers based in Australia about billing queries, sales, complaints and request for information on products and services. such as postpaid telecommunication plans, internet and landline. Handles retention ,winback customers by offering competitive products and services. Responsible for generating ideas on ways to resolve issues and serve customers efficiently. Conduct need-based selling to ensure customer satisfaction and issue resolution. Provide basic troubleshooting steps for mobile phones and digital devices. Convergys Philippines April 12, 2010 to March 1,2013 Customer Care and Sales Associate         Responsible for dealing with customer relevant queries, upsell, complaints and request for information on products and services such as postpaid mobile plans and internet. Responsible for generating ideas on ways to resolve problems and serve customers efficiently. Confirm customer understanding of the solution and provide extra customer education. Conduct need-based selling to ensure customer satisfaction and issue resolution. Handle inbound sales such as order processing. Resolved billing disputes Provide follow up and survey calls. Provide basic troubleshooting steps for mobile phones and digital devices. Etelecare Global Solutions March 25, 2008- December 11,2009 Customer Care Associate     Responsible for processing client orders and warranty service replacement for mobile phones. Provide basic troubleshooting steps for mobile phones. Provide details about the products and services in the field of telecommunications and technology. Communicates effectively to ensure quality and expedition of customer requests. Private Duty Nurse March 30, 2007- March 15,2008         Day to day patient interaction. Vital signs checking and documentations. Administration of medications and treatments (as pre ordered by physician). Diet supervision and monitoring (with considerations to dietician advise and medical condition). Providing or assisting patient in self-care: dental care, bathing and elimination. Providing range of motion exercises (may be passive or active depending on the condition). Documentation of patient’s condition and pointing out significant changes, to be reported to the physician and to the families. Accompany patient during medical check up and hospitalizations. Educational Summary and Certifications:     Bachelor’s degree in Nursing from Butuan Doctors’ College in the year 2007 PRC License holder for Nurses Certification course for Call Center Training, TESDA in the year 2007 Recognized as a Best Team Player by recent employer in June 5th 2013 Character Reference: Mrs. Leonor S.Puno Teacher Elite International School Olaya, Riyadh- Mr. Delfin Cuevas Supervisor Convergys Philippines- Mrs. Althea Pansit Customer Service Manager Digital Skies-